Solutions Specialist, Rochester 2nd Street Office, Rochester MN - Altra Federal Credit Union

Are you a motivated individual who enjoys building relationships and providing outstanding service in a fast-paced environment? If so, then the Solutions Specialist opportunity at Altra’s 16^th Ave SW (2^nd Street) office in Rochester, MN.

As a Solutions Specialist, you will greet members with a friendly smile, service their transactions from beginning to end, and assist them in determining their financial needs, and match those needs to Altra’s products and services. Solutions Specialist will also assist and show members how to use Altra’s self-service technology in the branch and perform Member Service and Consumer Lending functions, including, but not limited to:

• Opening and closing of accounts
• Processing account changes
• Completing share certificates
• Work with IRA and Trust accounts
• Process loan applications via phone, fax, internet, and in-person
• Present loan products to members and provide loan recommendations
• Notary services
• Print debit cards and handle member transactions as needed
• Refer members to Real Estate Lending, Altra Financial Advisors and Business Lending
• Participate in audit rotations for smart machines in the office and drive-thru

Qualified candidates will be required to have a High School diploma, GED or HSED. A two-year degree in business or a related field would be preferred, but not required. One (1) to three (3) years of financial or retail experience is required. Lending and sales experience would be helpful, but not required. Candidates must have strong knowledge of e-service products and be able to sell, promote and educate members on those products’ functionality. Bilingual ability is a plus!

This position is full time, 40-hours per week, Monday through Friday from 8:30 a.m. to 5:30 p.m., Flexibility within the office operating hours is expected for other scheduling needs that may arise. Rochester Solutions Specialists are required to work rotating Saturday hours from 7:45 a.m. to 12:15 p.m., two to three times a year.

Pay and Benefits:

• Competitive starting rate of $19.26/hour, depending on experience, and participation in an incentive plan
• When bilingual in Spanish or Hmong, receive a $1.00 / hour pay premium after completing and passing the language exam
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options
• Up to a 6% Employer-matched 401(k) + additional 3% employer contribution
• Paid time off, volunteer time off, and your birthday off (paid)!
• Employee-only perks and discounts

Why join the Altra team?

• Commitment to community engagement with a focus on youth initiatives; diversity, equity, and inclusion; financial literacy; and Altra Gives Back campaigns, focused on giving back to the communities we serve!
• Professional growth and advancement opportunities – job shadows, FBLA (Future Business Leaders of Altra) and peer mentorship programs, on-site training, tuition assistance, and our very own Altra University!
• An Innovative and forward-thinking culture driven by our dedicated Business Innovation team.
• An award-winning wellness program that promotes a work life balance and healthy living! Monthly challenges, employee assistance and chaplaincy services, membership discounts, a Fitbit for all employees on Day 1, and an on-site fitness center at our Onalaska Operations Center!

Altra is proud to be a Great Place to Work® certified company six years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life!

We support diversity in the workplace and are an Equal Opportunity Employer. Come join our team, it’s where YOU belong!

Experience

Required

• One (1) to three (3) years of financial or retail experience is required.

Preferred

• A two-year degree in business or a related field would be preferred, but not required.
• Lending and sales experience would be helpful, but not required.
• Strong knowledge of e-service products and be able to sell, promote and educate members on those products’ functionality.
• Bilingual ability is a plus!

Education

Required

• High School or GED or better

Preferred

• Associates or better in Business Administration or related field

See job description