SOS: Help Desk Analyst 3 - Abacus Service Corporation

Onsite Full time

30% preparing desktops, laptops, monitors and other IT accessories for use by the end user. End users could include SOS personnel both in office and remote, and could also include Boards of Elections' election night reporting computers.
50% must have experience in Microsoft Technology as well as MAC computers for support to users with that technology or equipment. 50% of this role will involve troubleshooting a variety of software, hardware and other questions related to those items and issues.
20%previous experience in State Government IT help desk or similar field ispreferred.

Required / Desired Skills

Skill	Required / Desired	Amount	of Experience

Microsoft Office products in a work environment

Required

3

Years

Supporting MAC products

Required

1

Years

Customer service focused support to the operation

Required

2

Years