Spa Concierge-1 - Naples Grande Beach Resort

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

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Welcome to Naples Grande Beach Resort, a prestigious property in the Pyramid Global Hospitality portfolio, nestled in the heart of Naples, Florida. Featuring 474 elegantly appointed guest rooms and boasting an expansive 85,000 square feet of meeting space across 35 versatile rooms, our resort isn't just a place to work; it's a dynamic experience.   At Naples Grande Beach Resort, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, surrounded by stunning views of the Gulf of Mexico and lush tropical landscapes.   We offer a wide range of positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you are just starting your career or looking to advance in the industry, we have opportunities for individuals at all levels of experience.   Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles.   If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort. Take the first step towards a rewarding career by applying today.

Job Overview:
As a Spa Concierge at The Spa at Naples Grande, you will be the first point of contact for our esteemed guests, offering exceptional service and personalized attention in a luxurious spa environment. You will be responsible for creating a warm, welcoming atmosphere and ensuring a seamless guest experience from arrival to departure. Your role at the Spa front desk will involve managing reservations, providing information about spa treatments and services, and assisting with any guest requests, all while embodying the highest standards of hospitality.

Key Responsibilities:

• Guest Reception and Service:
• Warmly greet guests upon arrival, ensuring they feel welcomed and valued.
• Offer a personalized introduction to the spa, including its services, facilities, and amenities.
• Handle guest inquiries with expert knowledge of treatments, promotions, and wellness offerings.
• Covers cashier station at hotel gift shop as needed
• Reservations and Scheduling:
• Manage phone calls, emails, and in-person requests for spa bookings, ensuring accurate scheduling of treatments and services.
• Maintain the spa's appointment system, balancing client preferences with therapist availability.
• Provide confirmations, reminders, and any pre-treatment instructions to guests.
• Spa Operations Support:
• Assist with administrative tasks, including processing payments, managing client profiles, and updating treatment schedules.
• Keep the front desk area organized, ensuring the presentation reflects the luxury nature of the spa.
• Coordinate with spa therapists, In-room dining, engineering, IT and other departments to ensure smooth operations.
• Any additional duties as assigned by management
• Customer Relations and Problem Solving:
• Address any guest concerns or complaints with professionalism and efficiency, aiming to resolve issues and enhance the guest experience.
• Offer recommendations and upsell treatments or retail products based on guest needs and preferences.
• Maintain an updated knowledge of seasonal promotions, wellness products, and new services offered at the spa.

Qualifications:

• Experience:
• Previous experience in a luxury spa, hotel, or hospitality environment preferred.
• Prior experience in a front desk or guest relations role is highly desirable.
• Prior experience using Book 4 Time is highly desirable
• Skills:
• Outstanding customer service and interpersonal skills.
• Strong organizational abilities with attention to detail.
• Proficiency in scheduling software and basic administrative tasks.
• Excellent communication skills, both written and verbal.
• Attributes:
• Professional demeanor and polished appearance.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive, can-do attitude with a focus on guest satisfaction and team collaboration.

Benefits:

• Competitive wage and benefits package.
• Opportunities for professional growth and development in a prestigious, high-end spa.
• Discounts on spa services and products.
• Additional incentives, commissions, service charges on non-traditional services