Spa Concierge - Male - La Cantera Resort & Spa

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

Come be a part of something bigger!   Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:
• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn’t love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few and many more, please inquire for more details.

One of the premier luxury resorts in San Antonio, La Cantera reimagines its ranch roots through 496 rooms, 34 boutique-style Villas, and an exclusive adults-only floor. Overlooking 550 acres of The Texas Hill Country, La Cantera has become one of the most sought after San Antonio resorts. At La Cantera, sophistication meets relaxation. Every experience provides the opportunity to discover something new. From our 25,000 sq. ft destination spa, Loma de Vida Spa & Wellness, a championship golf course, guests can immerse themselves in the San Antonio scenery. Unlike other Hill Country resorts, La Cantera invites the peaceful Hill Country ambiance into every space.

The Spa Concierge at Loma de Vida is an integral member of the team that creates distinctively different and authentic experiences for our guests. The Spa Concierge is responsible for the checking in and out of guests, scheduling of appointments, greeting and escorting guests to treatment areas, all while providing information concerning Spa facilities, retail, amenities, and treatments. Additionally, the Spa Concierge supports the Spa Attendants in the maintenance of all guest amenity areas of the spa.

The Server shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the La Cantera Resort and Spa Culture as well as promoting La Cantera Resort and Spa as both the Destination and Employer of Choice!

ESSENTIAL JOB FUNCTION

• Greet guests as they enter the Spa.
• Provide guests with tours and information related to the Spa and its features.
• Assist guests with any questions they may have.
• Answer telephone calls and emails based on LCR & LDV standards of excellence.
• Take appointments either by phone, email or in person and scheduling them correctly with the perfect spa day for the guest in mind.
• Maintain thorough knowledge of and adherence to all procedures, protocols, and standards of the spa.
• Perform daily tasks as detailed on checklists and SOP’s.
• Maintain a well-groomed, professional appearance based on LCR & LDV Appearance Standards.
• Assist with retail sales, restocking and cleanliness in the Spa Boutique.
• Report any accidents or injuries to Spa Leadership.
• Support Spa Attendants as needed to keep women’s and men’s areas clean, orderly, and well stocked with guest supplies.
• Always provide exceptional service to both internal and external guests and exemplify the LCR & Spa Culture.
• Market the spa internally and externally by attending special events when requested.
• Comply with all LCR & LDV policies and procedures.
• Report immediately all suspicious occurrences and hazardous conditions.
• Maintain the safety of work areas.
• Attend all mandatory meetings.
• Perform other tasks, including cross-training, as directed by Spa Leadership.

• Must have a high school diploma or equivalent.
• Proficient in Microsoft Office software applications such as: Word, Excel, and Outlook
• Must have current TABC and Food Handler Certificates
• Hospitality experience with knowledge of Spa industry a plus