Spa Front Desk Agent - GRAND GENEVA LLC
LAKE GENEVA, WI
About the Job
JOB REQUIREMENTS: Description If you desire to put your experience to
work in a full-service AAA Four Diamond resort setting while making an
impact to the benefit of your team, ownership, and community, the
perfect career opportunity awaits. We are in search of a Spa Guest
Service Agent to join our Grand team at our 1,300 acre Grand Geneva
Resort & Spa in Lake Geneva, Wisconsin. Recognized as a Top Resort in
the Midwest by Conde Nast Traveler, this award-winning, all-seasons
destination features over 746 guest accommodations, the WELL Spa &
Salon, two championship golf courses, fitness facilities, a ski hill and
terrain park, and 9 unique food and beverage outlets. Our Team is
looking for People Pleasing individuals who want to do the following: *
Turn our guest's ordinary day into an extraordinary day * Love where
they work * Be appreciated for what they bring to a team * Learn and
grow with a company who truly values it's people What's in it for you?
Flexible Scheduling Free meals every shift made by our talented culinary
team Paid time off Golf, Ski, Restaurant & Spa discounts Hotel room
discounts at Marcus Properties Discounted WELL Spa Gym membership
Advancement opportunities across the property and US Friendly work
atmosphere Holiday, jury duty, & bereavement pay Medical, dental and
vision insurance, company-paid life insurance, employee assistance
program and additional retirement benefits Recognition programs (aka get
paid to celebrate) About the role Join our Grand family as our new Spa
Front Desk Associate: Greet and check guests in and out, book
appointments, sign up and renew memberships. What will you be doing? *
Check guests in and out for spa appointments. Provide accurate and
appropriate information to guests and customers. Input and retrieve
information routinely from computer system. Respond to guest requests
and handle guest issues or report complaints to management. Remain calm
and alert, especially during emergency. Promptly answer telephone in a
professional and clear manner. Input all information into computers to
communicate guest requests and complaints. Effectively deal with
internal and external customers, some of whom will require high levels
of patience, tact, and diplomacy to defuse anger, collect accurate
information and resolve conflicts. Answer guest questions regarding area
or resort, outlet information and services. Greet and welcome guest as
they arrive at the spa. Perform other duties as assigned. What do you
bring to the role? Someone who is passionate about people and travel
Willing to work weekends LOVES meeting new people and interacting with
guests Has reliable transportation to and from work Past experience in
hotels and customer service a plus Enjoys proactively using their
creativity to personalize the guest experience WARNING: must be prepared
to be a part of guest memories for years to come! Grand Geneva is an
Equal... For full info follow application link. * APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/D34AEFE3D2DC4EAA
work in a full-service AAA Four Diamond resort setting while making an
impact to the benefit of your team, ownership, and community, the
perfect career opportunity awaits. We are in search of a Spa Guest
Service Agent to join our Grand team at our 1,300 acre Grand Geneva
Resort & Spa in Lake Geneva, Wisconsin. Recognized as a Top Resort in
the Midwest by Conde Nast Traveler, this award-winning, all-seasons
destination features over 746 guest accommodations, the WELL Spa &
Salon, two championship golf courses, fitness facilities, a ski hill and
terrain park, and 9 unique food and beverage outlets. Our Team is
looking for People Pleasing individuals who want to do the following: *
Turn our guest's ordinary day into an extraordinary day * Love where
they work * Be appreciated for what they bring to a team * Learn and
grow with a company who truly values it's people What's in it for you?
Flexible Scheduling Free meals every shift made by our talented culinary
team Paid time off Golf, Ski, Restaurant & Spa discounts Hotel room
discounts at Marcus Properties Discounted WELL Spa Gym membership
Advancement opportunities across the property and US Friendly work
atmosphere Holiday, jury duty, & bereavement pay Medical, dental and
vision insurance, company-paid life insurance, employee assistance
program and additional retirement benefits Recognition programs (aka get
paid to celebrate) About the role Join our Grand family as our new Spa
Front Desk Associate: Greet and check guests in and out, book
appointments, sign up and renew memberships. What will you be doing? *
Check guests in and out for spa appointments. Provide accurate and
appropriate information to guests and customers. Input and retrieve
information routinely from computer system. Respond to guest requests
and handle guest issues or report complaints to management. Remain calm
and alert, especially during emergency. Promptly answer telephone in a
professional and clear manner. Input all information into computers to
communicate guest requests and complaints. Effectively deal with
internal and external customers, some of whom will require high levels
of patience, tact, and diplomacy to defuse anger, collect accurate
information and resolve conflicts. Answer guest questions regarding area
or resort, outlet information and services. Greet and welcome guest as
they arrive at the spa. Perform other duties as assigned. What do you
bring to the role? Someone who is passionate about people and travel
Willing to work weekends LOVES meeting new people and interacting with
guests Has reliable transportation to and from work Past experience in
hotels and customer service a plus Enjoys proactively using their
creativity to personalize the guest experience WARNING: must be prepared
to be a part of guest memories for years to come! Grand Geneva is an
Equal... For full info follow application link. * APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/D34AEFE3D2DC4EAA
Source : GRAND GENEVA LLC
