Spa Front Desk Receptionist - Vineyards Country Club
Naples, FL 34119
About the Job
About Us: Vineyards Country Club is a prestigious country club, where we provide exceptional spa services in a luxurious and welcoming environment. We are looking for a friendly and professional receptionist to be the face of our spa, ensuring each guest has an unforgettable experience from the moment they walk through our doors.
Job Description: As the front desk receptionist, you will be the first point of contact for our spa guests. Your primary responsibilities include greeting guests, managing phone inquiries, scheduling appointments, checking guests in and out, and promoting our services and products. You’ll play a key role in maintaining a welcoming and organized environment, ensuring each guest feels special and cared for throughout their visit.
Key Responsibilities:
Key Responsibilities:
- Warmly greet all guests, making them feel welcome and valued.
- Schedule, modify, and cancel spa appointments efficiently, both in person and over the phone.
- Provide detailed information about spa treatments, services, and packages, and conduct tours for potential clients.
- Answer phone calls promptly, offering exceptional customer service with every interaction.
- Guide guests through the check-in process, and direct them to the appropriate spa areas.
- Promote and sell spa services and products based on client needs.
- Maintain a clean, safe, and well-organized reception and retail area.
- Create and update guest profiles daily to ensure a personalized experience.
- Assist in various spa operations as needed to maintain a high standard of service.
Qualifications:
- 1-2 years of experience as a receptionist or in a similar customer service role, preferably in a country club or resort environment.
- Excellent communication and listening skills, with a friendly and professional demeanor.
- Strong attention to detail to ensure accuracy in scheduling and payment processes.
- Ability to multitask in a fast-paced environment.
- Must be available to work weekends, with additional weekday hours as needed during the busy season.
Why Join Us?
- Be part of a prestigious country club with a supportive and friendly team.
- Enjoy a serene and luxurious work environment.
- Opportunity for growth within the club's hospitality services.
- Competitive pay and benefits package including a 401(k)-retirement plan with a company match.
- Supportive and team-oriented work atmosphere.
- Complimentary meals during shifts.
- Access to club facilities, events and employee discounts.
About Vineyards Country Club:
Located in the heart of beautiful Naples, Florida, Vineyards Country Club is a private, non-equity club open to both residents and non-residents of the community. Founded in 1988, the Club is family-owned with a rich history and long-standing Naples reputation built with integrity, compassion and dedication to the complete Club experience. We are a drug-free workplace. Candidate must pass both a background check and drug screen. Vineyards Country Club is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, marital status, disability status, protected veteran status or any other characteristic protected by law.
Source : Vineyards Country Club