Spa Manager - Massage Envy

Do you love helping others?

Are you a natural leader who loves to inspire others to succeed? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy at Verdae Village. Massage Envy is the leader in accessible massage and skin care. As a manager at our Verdae Village location,* you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

• Rally a team of caring professionals to deliver an excellent end-to-end experience to every client every single day.
• Build relationships with a talented team of massage therapists, estheticians, and customer service superstars to guide, support, and inspire them.
• Own the success of an all-star location where clients want to be, and service providers want to stay.

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with: 

• Benefits that help you take care of you including Medical, Direct Primary Care, Major Medical, Long Term Disability, Short Term Disability, AD&D, Vision, Dental and many more!.
• A healthy compensation plan that rewards your hard work plus commissions, bonuses, and other benefits.
• A dynamic, energizing environment where you're consistently challenged, never bored.   
• Leader training and development to help you grow as a manager and lead your team.

Job Description:

The Clinic Administrator is responsible for the successful operations of a Massage Envy Spa clinic. To be successful in this position, it is important to have experience in management and sales, as well as the ability to identify and solve problems, set expectations and goals, and delegate tasks that are important.

• Set clinic goals and incentives for achieving sales closing
• Set individual goals for Sales Associates, estheticians, LMTs and management
• Provide sales coaching
• Ensure each Sales Associate is well versed in sales presentation
• Analyze sales reports
• Check intranet for any updated/new training materials for sales, protocols

EVALUATIONS AND COUNSELS

• Review all evaluations and add any strength or growth information
• Perform therapist evaluations every 6 months
• Perform therapist counsels as needed
• Perform Sales Associate evaluations every 6 months or when eligible for raises
• Schedule and perform Sales Associate sales counsels as necessary
• Document any counsels in employee file
• Perform management evaluations for staff
• Perform management counsels as necessary
• Update info in Census & Raises Doc

MEETINGS

• Schedule and perform 30-, 60-, 90-day evals/check-ins
  
• Organize and prepare staff meetings

RETAIL AND GIFT CARD

• Retail product training
  
• Increase retail sales and dollar-per-transaction
  
• Gift card coaching (esp. at holidays)
  
• Set holiday retail and gift card goals

SCHEDULES

• Assign front desk/manager schedule
  
• Approve front desk/manager time off
  
• Oversee therapist/esthetician time off approvals
  
• Extend Sales Associate and manager schedules