Spa Receptionist (Full-Time) - Arizona Biltmore - Arizona Biltmore

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration and has over 700 rooms, over 200,000 square feet in banquet space, and 8 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining).  

Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here.

Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook 

Our beautiful Tierra Luna Spa has a talented team delivering calming and unique experiences to our guests with cutting edge products and offerings inspired by the local culture and surroundings. The spa has 12 treatment rooms (indoor and outdoor), indoor and outdoor relaxation spaces, a cafe, contrast bathing (a hot tub and cold plunge pool), and one of the only freestanding outdoor Halotherapy rooms where guests can boost their immunity and cleanse their respiratory system. Want to learn more? Click here.

As a Spa Receptionist, you would be responsible for for efficient scheduling of spa appointments, checking in and out guests, and assisting with retail sales. Specifically, this includes, but is not limited to, the following duties:

• Demonstrate knowledge of the proper use of front desk systems including Spa Soft reservations systems, filing systems, sales systems, and guest check-in and check-out procedures.
• Greet and welcome arriving guests.
• Issue lockers and other supplies for guest use.
• Make appointments.
• Handle spa billing.
• Assist retail sales.
• Demonstrate knowledge of all spa treatments and facilities.
• Attend and participate in all scheduled pre-shift and department meetings.
• Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency.

This is a full-time postiion, and you must have availability to work weekdays, weekends, and holidays. Shifts are typically 8-hours between the hours of 8am-7pm.

• At least two (2) years customer service experience in a guest facing and upscale environment
• Experience with retail sales and upselling, highly preferred
• Experience using a reservation system such as Book4Time, highly preferred
• Spa experience, preferred
• Luxury hotel / resort experience, preferred
• Certification, Associate’s Degree or Bachelor’s Degree in hospitality or related field, preferred
• CPR Certified, preferred
• Food Handler Card, preferred
• Ability to deal with problems involving a few concrete variables in standardized situations
• Excellent computer and customer service skills
• Time management skills
• Great attention to detail
• Professional in communication and appearance
• Accountable and responsible