Spa Sales Group Coordinator - Omni Hotels & Resorts

Location

Montelucia Resort and Spa

Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The property’s distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of Spain’s Andalusia region. The property also includes the award-winning Moroccan inspired Joya Spa, three resort pools and five dining options including the critically acclaimed restaurant, Prado. The resort, which is adjacent to the cities of Phoenix and Scottsdale, offers easy access to golf, recreation, nightlife and entertainment.

Job Description

This position contributes to the efforts of the Spa Reservations team with the direct relationship with Joya Spa & Salon and Resort/Non-Resort group bookings. Providing the highest level of guest service and accuracy throughout the group reservation process (pre-arrival, arrival, during and post visit) . Meticulously manage and oversee the spa Group Reservation process and experience. Assist the spa leadership team in daily duties including answering phones/scheduling, generating and/or developing new, referred, and repeat group business.

Responsibilities

• Create and manage spa group bookings interpreting sales contracts to ensure accuracy of dates, rates, billing, and inventory levels (gifts)
• Serve as group departmental liaison between Reservations, Sales, Front Office, and Spa as well as primary point of reservation contact for meeting planners
• Manage meeting planner adherence to cutoff dates, booking reduction opportunities, and attrition situations
• Participate in group pre-conference meetings with resort staff and meeting planners
• Assist reservation agents with incoming calls ensuring reservation calls are answered in a timely manner
• Maintain good safety habits and report unsafe or hazardous conditions to your manager
• Promote excellent guest relations
• Maintain a high level of work quality and quantity per resort standards
• Attend all meetings and training as scheduled by department manager(s)
• Comply with quality assurance expectations and standards
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees
• Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in the sales process
• Perform general office duties to support Spa Reservation and Leadership Team (e.g., answering calls, sending emails, confirmation calls)
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders)
• Promote awareness of brand image internally and externally
• Gather materials and assemble information packages (e.g., brochures, promotional materials)
• Use sales techniques that maximize revenue while maintaining existing guest loyalty
• Perform additional duties as requested by the spa leadership team

Qualifications

• Previous experience in a reservations or group sales within luxury spa/hotel environment preferred.
• Highly organized, ability to multi-task and work well within a team setting.
• Microsoft Office suite of software - literacy required, strong proficiency in Microsoft Excel spreadsheets and reports
• 3 plus years in administrative or executive assistant role in a spa/luxury resort preferred
• Proven competency in the area of organization and communication skills
• Maintain working knowledge of the following:
• Must be able to sit at a desk for 8 hours per day
• Moving and standing are occasionally required
• Effectively communicate with all co-workers, spa guests, hotel guests and management to their best understanding

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.