SPANISH - Bilingual Escalations Representative at TEKsystems

Role Overview: MUST SPEAK SPANISH

Join our dynamic Intake Team where you’ll be the first point of contact for escalated complaints, ensuring they reach the right research group. Your role is crucial in maintaining our high standards of customer service across the Enterprise. If a customer mentions serious concerns like theft or discrimination, you’ll be the one to handle their case with care and precision.

Key Responsibilities:

• Customer Interaction: Comfortably and confidently engage with customers over the phone, demonstrating exceptional communication skills.
• Empathy and Composure: Stay calm and collected, even when dealing with upset customers. Your ability to listen actively and empathetically is key, as you’ll often be the 5th or 6th person they speak to.
• Detail-Oriented: Accurately capture detailed information from fast-paced conversations, ensuring nothing is missed.
• Tech-Savvy: Navigate computer systems efficiently to log and track complaints.
• Team Collaboration: Once you’ve gathered all necessary information, you’ll seamlessly transition the case to the appropriate research team.

Daily Expectations:

• Handle approximately 7-12 calls per day, each requiring your full attention and care.

Corporate Responsibilities:

• Support escalations and proactively seek ways to improve processes.
• Perform moderately complex transactional or customer support tasks.
• Interact with client personnel on a range of information, escalating non-routine questions as needed.

Required Qualifications:

• Experience: 2+ years in Customer Service, Financial Services, Underwriting, or Quality Assurance support, or equivalent experience through work, consulting, training, military, or education.

Join us and be a part of a team that values empathy, precision, and customer satisfaction. Your role will make a significant impact on our service quality and customer trust.

#prioritycentral 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.