Spay Neuter Supervisor - East Bay Society For The Prevention Of Cruelty To Animals

As the Spay/Neuter Supervisor, you will play a key role in shaping the future of animal care by leading the operations of our Oakland and Dublin clini...Responsibilities

Program Management

Maintain and improve the standards of client and patient care.

Develop and implement efficiency measures to streamline daily operations.

Ensures that operation of both spay/neuter clinics are compliant with statutory and regulatory requirements, as well as East Bay SPCA’s mission, values and policies.  

Demonstrates efficient and appropriate interaction with clients, promoting good public relations.

Regularly performs patient care.  

In the absence of technical team members, coordinate, delegate, or perform tasks.

In the absence of client service team members, coordinate, delegate, or perform tasks.  

Meets regularly with the Clinic Manager and other managers and supervisors in the organization to ensure the goals for the spay/neuter facilities are met and to support East Bay SPCA’s overall objectives.  

Actively encourages volunteer participation and collaborates with the Volunteer Services Manager to create rewarding and beneficial opportunities.  

Communicate with internal and external teams daily to ensure optimum appointment fill rates.  

Leads collaborations for Spay/Neuter team with Philanthropy/Marketing departments and participates in events for fundraising, community outreach, and veterinary education.

Collaborate with department Managers to meet shared goals and utilize clinic space.

Staff/Client Management

Adjust work schedules and assignments when needed to ensure adequate staff levels to achieve animal and client care goals and a compliant workplace.  

Assist in team recruitment, on-boarding, training, and performance management, including timely performance evaluations, coaching, feedback and discipline.  

Communicates pertinent information to staff, volunteers and management in a timely and effective manner including, but not limited to team meetings.

Implement and oversee all training programs related to the Spay/Neuter Clinics, including employee development, safety, OSHA, and biomedical, as well as all related documentation.

Collaborates proactively with Volunteer Services to provide training and integration of volunteers at the clinics.  

Fosters teamwork, creativity and innovation to meet East Bay SPCA goals.  

Handles client concerns, as needed, including timely and appropriate response to escalated situations

Create, adjust, monitor and update systems, procedures and protocols with veterinarians’, Clinic Manager, and VP of Medical Services input as necessary to assure patient care, client needs, and efficiency.

Administrative

Maintains and monitor PMS.

Monitors the control and accurate reporting of all drugs and medical supplies used as required by the DEA.  

Receives and tracks inventory and order supplies to maintain cost-efficient inventory for operations, ensuring the organization receives competitive pricing.  Maintain appropriate levels of “quantity on hand”, “reorder level”, and “reorder quantity” in the PIMS.

Documents and reports incidents and accidents in the clinics in a proper and timely manner.

Handles all repair, improvements, and upkeep of the equipment within the clinics.  

Maintains a facility that follows safety guidelines for OSHA.

Maintains accurate financial records for the clinics and ensures invoices to providers are paid in a timely manner.

Responsible for creating training manuals and Standard Operating Procedures for the spay/neuter clinics, as needed.  

Oversee spay/neuter clinic partner lease agreements.

Qualifications

At least two years in a management or supervisory position within a veterinary clinic or an animal welfare setting.   

Excellent written and verbal communication skills with clients, team and volunteers.  

Proficient in Microsoft Office applications. Familiarity with Ezyvet software a plus.  

Demonstrable knowledge of applicable veterinary technical skills and practice; active California RVT license preferred.

Fear Free Certified or ability to become so within 90 days of hire.

Hold a Veterinary Assistant Controlled Substance Permit or ability to obtain one within 90 days of hire.

 Ability to work independently or effectively with other employees to accomplish daily tasks as well as accomplishing strategic plans.

Associate’s degree in veterinary technology or a Bachelor’s degree preferable.

Proven experience with department budgeting, inventory management.

Ability to travel between facilities as needed; must have valid CA driver’s license and personal vehicle.

 

Working Conditions

Work is performed in a veterinary clinic setting with exposure to seasonal outdoor conditions.  

Act as Manager on Duty during holidays as needed.   

Animal contact and related injuries, including bites and scratches, may occur.   

Must be competent handling dogs and cats daily.  Will handle sick, injured, or deceased animals.

Noise exposure varies and often includes uncontrolled barking and other animal vocalizations.

Animal waste contact, smells and visual exposure are prevalent.

Frequent exposure to and/or handling of industrial cleaning supplies.

Must be able to lift 50 pounds on a frequent basis and occasionally lift up to 75 pounds with assistance. Must be able to push and/or pull over 50 pounds occasionally.

Frequent standing, walking, typing, bending, twisting, crouching, kneeling, lifting, and stooping.