Specialist 3, Proctor Shift Leader - SALT LAKE COMMUNITY COLLEGE

Under limited supervision, the Proctor Shift Leader performs various duties and assignments including some judgment calls on policy. Resolves routine questions or problems that occur on each shift, referring only complex issues to a higher level. Knows and applies fundamental testing concepts, practices, and procedures.
The proctor's responsibilities include welcoming and checking in examinees, verifying ID, and administering a variety of exams. Monitors examinees during testing and ensures that other proctors are on track with monitoring as well. Works and interacts effectively with examinees, instructors, and College staff to create a secure, efficient, and courteous testing environment.
The proctor will provide ongoing training and onboarding for other proctors on the shift.
Serves as a first point of contact for questions about the college and Testing Services for proctors on duty. Assist the Assistant Director with processing and/or programming in RegisterBlast for exam scheduling. Assist the Assistant Director and Coordinator in training, supervision, and coaching of part-time proctoring staff.
A high standard of professional ethics, behavior and work activities is expected when carrying out
responsibilities.
Primary shift Monday through Thursday 9:45 am to 6:00 pm ; Friday 8:00 am to 4:30pm.
- - - Greet tester and verify ID.
- Provide instructions to student regarding their test.
- Seat candidate and launch test.
- Proctor test, including monitoring candidate via video surveillance.
- If relevant, give student score(s) when finished.
- Look up student and other information in College Information System (Banner) and/or RegisterBlast, if necessary.
- Enforce required policies and procedures firmly and courteously.
- Provide accurate and consistent information in a clear and articulate manner.
- Onboard and continual training of new part-time employees.
- Assess areas of improvements in operations.
- Keep up to date on new testing processes.
- Support Assistant Director with processes in Register Blast.
- Process exam requests or update professor submissions.
Other duties as assigned.