Specialist Billing & Coll - United Site Services
Meridian, ID 83642
About the Job
United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.
Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.
By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.
Overview:About USS
Looking for a new opportunity where you can make an impact? At USS, we’re working to change the perception of the portable sanitation industry and bring awareness to the essential services we provide every day to communities across the nation. USS has grown steadily over the past two decades, and with more places to go, we’re not slowing down anytime soon. We’re continuing to build a talented team to make up our HQ functions that can grow and go there with us. If you thrive in a fast-paced environment and want to play a pivotal role in evolving an industry, then apply today to Go Places with USS!
PRIMARY PURPOSE
The Billing & Collections Specialist is responsible for the billing & collections process and overall cash management of an assigned book of business. This position is responsible for handling all internal and external correspondence related to their assigned accounts while ensuring excellent customer service.
Responsibilities:
- Responsible for billing, collection, and management of the assigned portfolio
Audit invoices, validate pricing, services, accurate taxes, ancillary charges, and overall accuracy of invoices
Upload invoices into a 3rd party portal and track invoices until paid
Create consolidated spreadsheet billing per the customers’ requirements
Provide reconciliation of customer accounts and resolve outstanding balance issues. Identify and submit credit memos
Establish relationships with customers to encourage ability to invoice and faster pay
Communicate and follow up effectively with the sales department regarding customer accounts on a timely basis
Enlist the efforts of sales and senior management when necessary to ensure timely billing and collections
Work with other departments to correct errors and update orders
Partner with third party collection agency when necessary
Partner with the legal team on accounts where the customer filed for bankruptcy
Suggest account adjustments, small balance write-offs, and escalate uncollected balances for write offs
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
Qualifications:
QUALIFICATIONS
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ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES
Strong Customer Service Skills
Understanding of cash application and account reconciliation reporting
Salesforce and Netsuite experience preferred
Ability to successfully collaborate with other departments
Strong Multi-Tasking and Time Management Skills
Strong Decision Making and Problem Solving
Demonstrated experience with common applications (Microsoft Office) with intermediate Microsoft Excel knowledge
Well organized & able to work under timelines & constraints
Strong written & verbal (customer service) communication skills; analytical, process oriented, and ability to focus on details for long periods of time
Physical Requirements:
PHYSICAL REQUIREMENTS
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Benefit Summary:
All full-time employees working an average of 30 hours or more per week are eligible for the below benefits. Part-time employees may be eligible for similar benefits.
- Paid Time Off (pro-rated for Part-Time employees)
- Paid Holidays
- Medical/Pharmacy
- Dental
- Vision
- 100% Employer-Paid Short-Term Disability
- 100% Employer-Paid Long-Term Disability
- 100% Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
- Voluntary Employee Life & Accidental Death and Dismemberment
- Voluntary Spousal Life
- Voluntary Dependent Life
- Hospital Indemnity, Accident and Critical Illness
- Commuter/Transit Account
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
- Health Savings Account
- 401(k) with employer match
- 100% Employer-Paid Employee Assistance Program (EAP)
- Employee Discounts
EEO STATEMENT
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity or expression , age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.