Specialist - Business Information Systems (2024-2025) - Keller Independent School District

Job Title: SpecialistWage/HourStatus:Exempt

Job Role: Business Information SystemsFunding Source:Local

Pay Grade:AD 2

Department/School:Technology

Function:Technology

Reports to:Director ofBusinessInformationSystemsHRDate Approved:October 2024

HRDateRevised:

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SUMMARY:

Responsible for end-user support and functional recommendations to improve business system efficiencies.  Works closely with all functional area staff members to identify, document processes and support use of application systems.  Monitors data used in the application systems to ensure accuracy for business and student applications and notifies responsible end users when inconsistencies are found.  Works with end user to correct data anomalies __ avoiding the misrepresentation of district data to State and Federal entities

The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties and responsibilities noted herein, however, this list represents examples only, and is not a comprehensive listing of all functions and tasks performed by positions found in this job description.

• Model KISD core organizational beliefs and values; perform duties effectively and efficiently for the purpose of supporting and contributing to high student achievement.

• Provide program support and service delivery; communicate effectively within and across teams and participate in cross-functional work groups.

• Maintain a commitment to the District mission; model District expectations through personal leadership and actively support the efforts of others to achieve District goals.

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MAJOR RESPONSIBILITIES AND DUTIES

Analysis and Application Support

• Provide 1 Tier application and technical support for all business application end-users.  

• Provide support and documentation in the design, deployment, and support of automated form and work-flow software. 

• Advise users on appropriate use of software & applications.

• Provide procedural support for document management platform and all related associated processes and work-flow processing.

• Communicate with analysts to detect and resolve end-user problems with internally developed applications and database management. 

• Maintain technical documentation on all document-management processes and application systems.

• Develop basic end-user training videos on document management & process automation software/applications. 

• Support campuses and departments on proper process in district’s ERP and SIS pertaining to PEIMS and other state and federal reporting.

• Support Human Resources and Financial departments during submission for ERP data errors.

Records and Reports

• Monitor daily validation reports from the district ERP and alert departments when corrections are needed.

• Assist with generating and distributing reports and applications to assigned departments for review according to the timeline provided by supervisor before implementation.

Policy, Reports, and Law

• Maintain confidentiality.

• Develop and maintain systems for retrieval of information in support of all programs; compile, maintain, file, and secure all physical and computerized reports, records, and other required documents.

• Pursue Professional Development activities for self; ensure that Professional Development activities are aligned with District goals and initiatives and current professional research.

• Comply with all policies, operating procedures, legal requirements, and verbal and written directives.

• Comply with the Professional Code of Ethics and Standard Practices for Texas Educators.

• Follow District safety protocols and emergency procedures.

• Perform other related duties as assigned.

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QUALIFICATIONS:

Education/Certification

• Associate degree or bachelor’s degree (preferred), or equivalent combination of education and job-related experience, or equivalent combination of advanced IT certifications and job related experience.

Experience

• Two (2) years successful experience supporting users’ technology or servicing 

            endpoint devices and software  

• Experience in K-12 education organization (preferred)

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SPECIAL KNOWLEGDGE/SKILLS/ABILITIES:

• Broad knowledge of school District software applications 

• Ability to accurately detect and resolve technology__related problems or data compliance issues

• Strong communication and interpersonal skills are a must

• Ability to work in open spaces in a highly collaborative team environment

• Ability to prioritize tasks

• Proficient with Microsoft Office Suite & G-Suite 

• Working knowledge of Student, Financial or Business Enterprise applications (PowerSchool, eFinance or Aeries SIS) 

• Working knowledge of various processes & procedures utilized throughout the District. 

• Ability to provide user and/or technical assistance documentation

• Skill in productivity applications such as Microsoft Office, Google Docs and Office 365

• Ability to support users utilizing remote service and support tools

• Knowledge of self-help strategies

• Working knowledge of various processes & procedures utilized throughout the school District. 

• Ability to provide user and/or technical assistance documentation

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SUPERVISORY RESPONSIBILITES:

• None

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MENTAL/PHYSICAL DEMANDS AND ENVIRONMENTAL FACTORS:

Tools/Equipment Used

• Personalcomputers and peripherals;Standard office equipment

Posture

• Prolonged sittingand standing;regular kneeling/squatting,bending/stooping, pushing/pulling, and twisting 

Motion

• Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching; may climb ladders

Lifting

• Occasional light lifting and carrying(up to 30 pounds)

Environment

• May work prolonged or irregular hours; occasional districtwide and statewide travel

• Regular exposure to noise and computer monitors

• Work to be completed on-site from assigned school or building

• Remote work available when not required on-site and approved by department supervisor

Mental Demands

• Work with frequent interruptions;maintainemotional control under stress

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INTENT AND ACKNOWLEDGEMENT:

This description is intended to indicate the kinds of tasks and levels of work difficulty required of positions given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be.  It is not intended to limit, or any way modify the right of any supervisor to assign, direct and control the work of employees under supervision.  The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.