Specialist, Claims - XPO NAT Solutions LLC

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Specialist, Claims in Last Mile at RXO, you will manage and administer claims on behalf of contracted carriers and technicians. You’ll also review property damage claims from Profit Center Managers, complete the investigations and resolve the claims. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

What your day-to-day will look like:

• Conduct claims investigations, including recording statements, securing public records, and analyzing report findings
• Ensure insurance compliance of contracted carriers and technicians, in accordance with the terms of their contract
• Review and audit estimates and settle claims within prescribed limits of authority
• Examine claims forms and other records to confirm coverage for loss or damage

• Issue payments or deny claims in a timely manner, in accordance with policy conditions
• Effectively negotiate settlements with contractors, adjusters, or any insured representative
• Recognize and document subrogation and salvage opportunities, and refer accordingly

What you’ll need to excel:

At a minimum, you’ll need:

• 1 year of claims adjusting experience

• Bachelor's degree in risk management
• Adjuster’s license
• 1 year of experience adjusting property claims

• Basic knowledge of Microsoft Office and Windows applications
• Knowledge of contracts and transportation industry claims
• Ability to confidently resolve issues and negotiate fair settlements
• Solid written communication skills with excellent attention to detail and accuracy

In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.

Massive Benefits

• Competitive pay
• Health, dental and vision insurance
• 401(k) with company match
• Life insurance, disability
• Employee Assistance Program (EAP)
• Paid time off
• Tuition reimbursement program

Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.

The Next Step

Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here .