Specialist, Customer Service - GENESIS Health System

Position Title: Specialist, Customer Service

Department: DME

Purpose: Responsible for addressing the needs of the customers in the retail store. Will perform the intake duties and verify all necessary information concerning equipment needs and insurance coverage. Will set up new accounts and enter charges in accordance with the agency policies and procedures. Will assist in the ordering of inventory. Responsible for educating the customer on proper and safe usage of equipment. Will assist with budget, inventory counts, and quality improvement activities. Other duties as assigned.

Report To: Manager, Office Operations

Supervisory Responsibility: No Supervision: The job does not require the provision of guidance or supervision to others. There is no formal responsibility for directing others.

Materials Responsibility: Moderate: Work requires moderate responsibility for material resources. Examples of resources could include operating budgets for a work unit or department, specialized equipment, costly or unusual materials or supplies, large amounts of cash or other material assets. The employee has a moderate amount of control over these resources. The cost of errors might result in moderate damage, waste or financial loss. The difficulty, variety and depth of problems associated with these material resources is moderately complex.

Key Relationship: Co-workers/Health System Employees, General Public/Visitors/Volunteers, Physicians/Medical Office Staff, Students/Interns/Residents/Outside Instructors, Vendors/Clients, Third Party Payors/Insurance Companies

POSITION SPECIFICATION

Education: High school graduation or equivalent

Field Of Study:

Special Training:

Training Preferred:

Licensure/Registration:

Experience: More than 2 years experience required.

Interpersonal Skills: Interaction is with a variety of people inside or outside the organization. Communications are of moderate difficulty and sensitivity. Contact with others may involve detailed & lengthy dialogues & exchanges of information. Requires a moderate amount of interpersonal skills. Interactions involve dealing with moderately complicated problem situations or stressful encounters.

Working Conditions: There is limited exposure to moderately adverse and undesirable environmental conditions. There are some health and safety risks. Position may require safety equipment and precautions. The amount of time the employee may experience these moderate conditions is limited to 10% or less of their work day.

Possible Exposure to Blood Borne Pathogens: Yes

Miscellaneous:

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