Specialist Health & Wellbeing Coach - Maximus

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The Specialist Health & Wellbeing Coach provides individually tailored diet, nutrition, and behaviour change advice to service users / participants (adults and/or children, young people, and families) to manage their weight and make sustainable changes to improve their overall health and wellbeing.

As a Specialist Health & Wellbeing Coach you will provide evidence-based dietary and behaviour change services via one-to-one and group-based service deliver and ensure operational safety of weight management group programmes. As part of this you will support your caseload to implement experiments, track behaviours, utilise tech enabled support, make best use of resources, support each other, explore / use wider community provision and achieve their outcomes.

To provide medium and high need nutritional and behaviour change services for eligible participants, empowering children, families, and adults to manage their weight and lifestyle-behaviours effectively and support service users / participants in achieving their own self-identified health and wellbeing goals.

Depending on need participants will experience either virtual or face-to-face health coaching group delivery sessions in the community, including but not limited to:

• Supporting the recruitment of individuals to the interventions
• Support our triage and assessment process.
• Agenda setting with clients.
• Lifestyle behaviour change support to move more, achieve a healthy weight/diet.
• Problem solving with adaptability to individual context.
• Motivational interviewing
• Goal setting
• Signposting to other services if required (e.g., stop smoking, reduce alcohol consumption levels)

Delivery group weight management that is underpinned by behaviour change methodology and empowers service users / participants to manage their weight and lifestyle-behaviours effectively achieving their own self-identified health and wellbeing goals, ensuring information, advice and guidance is:

• Engaging
• Age-appropriate
• Informative
• Accurate
• Evidence-based
• Culturally relevant
• Fun
• Resourceful
• Transferable and applicable to attendees every-day life (experimentation)
• Holistic
• Supportive of wider lifestyle related healthy lifestyles and habits

To deliver services in line with quality standards, national guidance and within own competencies. If a situation is beyond the skillset of the post-holder, then they should identify when further work with a client is inappropriate and escalate appropriately or signpost to other services (e.g. tier 3 weight management).
Support with outreach community engagement work inclusive, but not limited to:

• Screening services (e.g., NHS Health Checks)
• Community and stakeholder events
• External meetings and networks
• Roadshows and pop-ups

Work in line with business and contract performance requirements including:

• Implementing Standard Operating Procedures (SOP)
• Fulfilling policies and quality management framework expectations including (but not limited to), data protection, information security, Health and safety and safeguarding.
• Participate in regular audits and performance observations, with a pro-active commitment to providing high quality services and continuous professional development.
• A proactive approach to supervision and training with a demonstrated commitment to personal development, achievement of quality standards, high performance in line with agreed objectives and Key Performance Indicators KPIs.

To ensure accurate reporting and data collection in line with contractual and case management system requirements to ensure:

• Caseloads can be managed efficiently, effectively and at scale.
• Accurate Data to be entered in a timely manner.
• Team members are able to support in population behaviour change as required and in line with need.
• Wider informal and formal care givers / specialists can complement and enhance the behaviour change journey.
• Service users / participants only have to tell their story once and where behaviour changes occur sequentially or concurrently, we are able to offer a comprehensive and coordinated supportive services.
• Data audits accurately capture activity, productivity, utilisation, and outcomes.

Note: This is not an exhaustive list. The Specialist Health & Wellbeing Coach is expected to carry out all other duties as may be reasonably required.

Qualifications & Experience

Essential

• AFN registered degree in Nutrition or HCPC registered degree in dietetics with portfolio evidence of continuous professional development
• Experience in delivering group-based behaviour change interventions to child, families or adults. Evidence of supporting vulnerable individuals through a change process
• Experience of caseload management demonstrated via the use of a Case Management System
• Experience of lesson planning and nutritional / weight management content creation
• Experience of inputting and processing data where accuracy, targets and time deadlines are operating in the workplace
• Evidence of continuous professional development to ensure the delivery of the most recent and up to date health coaching provision to the correct quality standard
• Experience of working in a health, community or social care environment or good understanding of the issues around maintaining a healthy lifestyle Desirable:
• A health coaching qualification or an accredited health coaching skills programme.
• Experience of direct health coaching delivery
• Experience in delivering behaviour change interventions for specific lifestyle related issues (e.g., smoking cessation, physical activity, NHS Health Checks, weight management, alcohol reduction)
• Evidence of working with individuals with long term health conditions
• Experience of working in community settings
• Experience of managing own caseload
• Experience of supporting people with additional needs

Individual Competencies

Essential

• A strong understanding of the social determinants of health
• A strong understanding of population-based approaches including segmentation and risk stratification. A strong understanding of behaviour change principles and methodology including the COM-B model and behaviour change wheel
• Excellent oral and written communication skills with people from a wide variety of backgrounds
• Good presentation skills and ability to work effectively with individuals and groups (adults and/or children).
• Good understanding of principles of confidentiality and safeguarding
• Demonstrate core skills and competencies as set out in best practice standards including:
• Practice in line with professional conduct and practice
• Describe the relationship between different metabolic pathways and how these might differ depending on individual context
• Describe what nutrients are and how they are used by the body
• Explain the nature of common conditions that require dietary manipulation or affect physical activity e.g. obesity
• Understand, appraise and communicate latest nutritional research
• Excellent internal and external stakeholder engagement and management
• Good understanding of principles of confidentiality and safeguarding
• A strong track record of interpersonal relationships including the ability to build, develop and maintain relationships
• Effective caseload management inclusive of accurate data collection, data entry, timely recording, and delivery against agreed Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs).
• Confident in the use of evolving digital technologies to support people through behaviour change processes. The ability to manage time independently and effectively and work to deadlines
• Effective safe and sensitive data management in line with information security standards
• Excellent Microsoft Office skills and ability to learn quickly when using news systems and processes
• Commitment to personal development and training
• Commitment to flexible working (including evenings and weekends), ensuring the service is available to all residents including, those who work during the day, shift workers and those with children of school age
• Commitment to supporting overall team/contract performance to the highest standards, undertaking a range of duties in line with business requirements

Desirable

• Experience of delivery health screening services (e.g., NHS Health Check)
• Effective delivery of programmes in line with contractual requirements and SLAs
• Experience of planning, conducting, analysing and reporting on nutrition research

Key Business Priorities

Internal

• Co-workers, managers, and wider team
• Health Division colleagues
• Maximus central division
• Maximus companies and associates
• Colleague forums

External

• Local Authority
• Integrated Care Partnerships / Boards
• Community and Voluntary sector
• Population being served / supported
• Sub-contractors and key partners
• Community stakeholders (e.g. school nurses)
• Co-location cooperatives
• Venue providers
• Healthcare settings including GP Practices / Primary Care Networks

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.