Specialist, HR Shared Service - Ford Motor Company
Long Beach, CA
About the Job
As part of our Human Resources team, you’ll help us attract, hire and retain the top talent we need to achieve our bold vision. You’ll play a vital role in defining, developing and maintaining the winning culture that empowers diverse individuals to work together and create the impossible. We’re seeking change leaders, talent strategists, employee advocates and culture architects to enable our teams, partners, and businesses to do and be their best.
In this position…
The HR Shared Service Specialist works under general direction and acts as a trusted People First (Ford’s HR support team) representative to local colleagues and employees in California. Through the cultivation of deep relationships, contextual knowledge within their assigned team, and the application of process/policy expertise (particularly relevant California state laws / regulations), this role will support the resolution of complex, detailed, and highly visible HR-related inquiries, transactions, escalations, and projects. Essential responsibilities include modeling customer service excellence and proactively developing solutions that enhance employee experiences and systemically solve process challenges. Preference will be given to candidates local to (or willing to relocate to) Long Beach or Palo Alto.
_This is a hybrid role out of Long Beach or Palo Alto, CA._
What you'll do…
+ Intake, strategically prioritize, and apply policy/process expertise to resolve HR policy/process inquiries, transactions, and escalations, especially those that are executive-level, high-visibility, and/or complex (e.g., leaves of absence, paycheck discrepancies, final pay disbursement, position changes, etc.). Detailed understanding of relevant California state laws / regulations is critical.
+ Leverage critical thinking skills and curiosity to deeply understand contextual nuance and anticipate issues, downstream impacts, and connection points to other processes to deliver work with excellence.
+ Liaise between/delegate action (when appropriate) to People First colleagues and key partners (e.g., Benefits, Payroll, Mobility, etc.). Monitor closely to ensure efficient and accurate resolution.
+ Participate in the delivery of special projects and initiatives. Such projects include organizational designs which require mass position changes/HCM data alignment, job architecture, position management, and other data clean-up and integrity maintenance exercises (e.g., work location alignment). These may require varied reporting needs that become nuanced by organization.
+ Proactively identify systemic issues and develop root-cause solutions that enhance the employee experience and may be scaled across teams/functions.
+ Develop a deep understanding of the assigned CHRO’s team and customer groups, including attending HR team meetings, to build the contextual knowledge and collaborative relationships required to serve as a trusted point of contact to local employees and colleagues.
+ Model customer service excellence to the broader People First Team, including sharing learnings and best practices.
You will have…
+ Bachelor’s Degree in Human Resources, Organizational Development or equivalent work experience.
+ 3+ years of work experience in Human Resources or a related field.
Even better if you have…
+ Experience in systems used by Ford HR (i.e., Oracle, Visier, etc.).
+ Proficiency in Microsoft Excel.
+ Prior experience working as an HR Business Partner or related customer-facing role.
+ Superior relationship-building and communication skills.
+ Critical thinker mindset who anticipates challenges and acts proactively.
+ Ability to strategically triage work and execute with agility and attention to detail.
+ Development mindset who pursues opportunities to grow knowledge and skills in diverse disciplines and situations.
Even better, you may have...
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.
This position is a salary grade 7.
For more information on salary and benefits, click here (https://fordcareers.co/GSRnon-HTHD) .
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
#LI-Hybrid #LI-KN2
Requisition ID : 37399
In this position…
The HR Shared Service Specialist works under general direction and acts as a trusted People First (Ford’s HR support team) representative to local colleagues and employees in California. Through the cultivation of deep relationships, contextual knowledge within their assigned team, and the application of process/policy expertise (particularly relevant California state laws / regulations), this role will support the resolution of complex, detailed, and highly visible HR-related inquiries, transactions, escalations, and projects. Essential responsibilities include modeling customer service excellence and proactively developing solutions that enhance employee experiences and systemically solve process challenges. Preference will be given to candidates local to (or willing to relocate to) Long Beach or Palo Alto.
_This is a hybrid role out of Long Beach or Palo Alto, CA._
What you'll do…
+ Intake, strategically prioritize, and apply policy/process expertise to resolve HR policy/process inquiries, transactions, and escalations, especially those that are executive-level, high-visibility, and/or complex (e.g., leaves of absence, paycheck discrepancies, final pay disbursement, position changes, etc.). Detailed understanding of relevant California state laws / regulations is critical.
+ Leverage critical thinking skills and curiosity to deeply understand contextual nuance and anticipate issues, downstream impacts, and connection points to other processes to deliver work with excellence.
+ Liaise between/delegate action (when appropriate) to People First colleagues and key partners (e.g., Benefits, Payroll, Mobility, etc.). Monitor closely to ensure efficient and accurate resolution.
+ Participate in the delivery of special projects and initiatives. Such projects include organizational designs which require mass position changes/HCM data alignment, job architecture, position management, and other data clean-up and integrity maintenance exercises (e.g., work location alignment). These may require varied reporting needs that become nuanced by organization.
+ Proactively identify systemic issues and develop root-cause solutions that enhance the employee experience and may be scaled across teams/functions.
+ Develop a deep understanding of the assigned CHRO’s team and customer groups, including attending HR team meetings, to build the contextual knowledge and collaborative relationships required to serve as a trusted point of contact to local employees and colleagues.
+ Model customer service excellence to the broader People First Team, including sharing learnings and best practices.
You will have…
+ Bachelor’s Degree in Human Resources, Organizational Development or equivalent work experience.
+ 3+ years of work experience in Human Resources or a related field.
Even better if you have…
+ Experience in systems used by Ford HR (i.e., Oracle, Visier, etc.).
+ Proficiency in Microsoft Excel.
+ Prior experience working as an HR Business Partner or related customer-facing role.
+ Superior relationship-building and communication skills.
+ Critical thinker mindset who anticipates challenges and acts proactively.
+ Ability to strategically triage work and execute with agility and attention to detail.
+ Development mindset who pursues opportunities to grow knowledge and skills in diverse disciplines and situations.
Even better, you may have...
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.
This position is a salary grade 7.
For more information on salary and benefits, click here (https://fordcareers.co/GSRnon-HTHD) .
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
#LI-Hybrid #LI-KN2
Requisition ID : 37399
Source : Ford Motor Company
