Specialist Practice Site Office Manager- CVWHA - Sante Health

We are seeking to fill a key leadership role of Specialist Practice Site Office Manager at one of our busy medical offices, Central Valley Women's Health Associates within Sante Health System in Fresno, CA! This role will be responsible for planning and coordinating the work of clerical and clinical efforts at the site, resulting in a smooth comprehensive management of the day-to-day operations.

QUALIFICATIONS

• Bachelor's or associate degree in business or healthcare related field.
• Five years of medical office administration, including at least one year in the associate specialty setting.
• Additional courses in medical terminology and practice management preferred.
• Medical records certificate useful.
• Experience in specialist/surgical practice with referral coordination.

CRITICAL SUCCESS FACTORS

Success will require well-developed competencies in these areas:

• Ability to operate autonomously with limited oversight, and ability to think proactively towards next steps for achieving goals and adding value.
• Ability to operate strategically and problem-solve complex, dynamic issues related to plan execution and implementation.
• Demonstrated track record of tenacity when faced with ambiguity, changing priorities, or challenges.
• Competency across Microsoft Office applications: PowerPoint, Excel, Word, and other products strongly preferred.
• Excellent communication and interpersonal skills, with the ability to work effectively with a diverse range of individuals, teams, leaders, and external stakeholders to establish and achieve common goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Delegate responsibilities over clerical and clinical work activities and functions to site staff.
2. Assist site staff to develop and implement short- and long-term work plans and objectives for clerical and clinical functions.
3. Assist site staff in understanding/implementing organizational policies and procedures.
4. Develop guidelines for prioritizing work activities, evaluating effectiveness and modifying activities as necessary.
5. Help site staff establish deadlines for work assignment and completion. Monitor work status and progress.
6. Identify, analyze and resolve work problems with the support of Practice Management personnel.
7. Ensure that the staff receives appropriate training and employment development.
8. Evaluate staff performance and recommend merit increases in accordance with established budget and merit increase program, promotions as appropriate and improvement actions.
9. Develop and maintain an efficient patient management system in order to effectively follow-up for repeat diagnostic procedures and clinical evaluations for all patients.
10. Facilitate ancillary care for patients who require such care.
11. Establish and maintain referral systems to panel physicians serving other specialties.
12. Establish guidelines for appropriate referrals and effective surgical scheduling system based upon procedures performed and the framework created by the providers.
13. Coordinate transcription services with transcriptionist.
14. Assist billing and utilization review in the process of identifying ways to enhance revenue while ensuring compliance.
15. Develop and maintain system to ensure all procedures are pre-authorized and authorizations for treatment are maintained.
16. Handle various personnel matters including forms, documentation and procedures as required.
17. Monitor and track provider's licenses, credentialing, medical memberships and certifications. Complete forms/processes when necessary.
18. Attend required meetings and participates in committees as requested.
19. Participate in professional development activities.
20. Maintains strictest confidentiality of patient records as well as proprietary business issues.
21. Prepare and submit payroll information to the payroll department for providers and staff.
22. Manage necessary facility and equipment repairs.
23. In the spirit of teamwork, employees are expected to follow any other job-related instructions and to perform any other job-related duties as requested.
24. Maintain strictest confidentiality.

ABOUT SANTE HEALTH SYSTEM

Sante Health System is a Management Services Organization that serves multiple clients. "Sante" is the French word for health. Our name symbolizes our commitment to good health, progressive care, and leadership in our community.

Sante is one of the largest healthcare claims and billing management companies in Central California. The strength of Sante is the extraordinary network of physicians, health plans, and other health service providers it offers the people of our valley. Sante coordinates with physicians, health plans, hospitals, and ancillary providers to ultimately benefit the patient in a managed care environment. Sante Health System provides numerous client services such as billing, claims processing, contracting, credentialing, finance, human resources, information services, marketing/communications, physician services, practice management, provider relations, quality improvement, and utilization management.

Sante is celebrating over 25 years of dedicated service to the community. We deeply understand that we would not be successful in enhancing the quality of life of our patients without our incredible team. This is why we have created a work culture that is comprised of talented, driven, dedicated, innovative, and service-driven professionals. We provide competitive pay, excellent benefits including medical, dental, vision, and life insurance, 401k retirement plan, paid time off, and opportunities for advancement. Being part of our team is like being part of a big family. Join our team and make Sante Health System your home away from home.

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you are right for this managerial position, apply now! We look forward to meeting you!

www.santehealth.net