Specialist Project (TAB)

Mason, OH, US, 45040

Requisition ID: 856503 
Position:Full-Time

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.
 

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team, accompany and enable others within the EssilorLuxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.

GENERAL FUNCTION

Responsible for providing support to Doctors of Optometry (ODs) enrolled in The Appointment Book (TAB) system.

MAJOR DUTIES AND RESPONSIBILITIES

• Troubleshoot and log any TAB system related defects and track to completion
• Address all questions timely and efficiently from ODs and their associates regarding TAB
• Create, establish, and complete all necessary requirements for Doctors to be added to TAB
• Test and validate system defects and/or new enhancements within the application
• Lead future system enhancements as needed
• Lead TAB Training with associates, doctors and vendors
• Communicate to and educate brand partners where TAB can provide efficiencies and/or enhancements to the patient and doctor experience
• Enable and troubleshoot TAB integrations with external Employee Health Records (EHR) partners
• Investigate and resolve TAB systems issues
• Manage external call center relationships and integrations for execution of various TAB/CRM call programs
• Create and deliver training materials for doctors and stores; update training for efficiency and effectiveness
• Recommend enhancements to the processes, functionality and use of TAB

BASIC QUALIFICATIONS

• Bachelor’s Degree
• Minimum of 2+ years’ experience in IT support, call center, or operations
• Ability to prioritize multiple projects and tasks based on business needs
• Ability to follow processes and procedures to completion
• Strong problem solving, critical thinking and organizational skills
• Excellent customer service, communications, and interpersonal skills
• Strong self-starter able to manage multiple competing priorities and meet deadlines
• Proven track record of successful relationship management
• Strong Microsoft Office skills
• Excellent attention to detail

PREFERRED QUALIFICATIONS

• Experience in a medical or healthcare environment
• Project management experience

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. 
 
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com. 
  
We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.