Specialist Quality Control Office - Prince Telecom

Our mission is to build an industry leading organization that provides the highest quality and customer service to the in-home fulfillment services sector through a professional, reliable, skilled and motivated workforce.

What you'll do.......

• Performs quality control checks remotely on pictures that are uploaded to the client's drive.
• You will select audits by working with operations supervisors and managers to ensure
  quality standards are met.
• You will perform field audits for accuracy of marks and compliance with applicable state laws,
  regulations, and contractual obligations per clients.
• You will conduct root cause analysis on quality failures.
• You will complete all applicable forms and documents required for the auditing and
  investigation processes and communicate audits and investigation findings with quality
  assurance and operations management.
• You will provide frequent and ongoing feedback to the field to improve quality results and
  reduce damages.

Who You Are......

• High school diploma or equivalent
• You have leadership qualities.
• Proficiency in spreadsheets, including Microsoft Office Suite and/or Google Suite
• Ability to identify and solve problems. 
• Excellent written, verbal, and interpersonal communication skills
• High degree of accuracy and attention to detail.
• Ability to plan, organize, multi-task, prioritize and re-prioritize daily workload and work
  with minimum supervision and the ability to meet deadlines, establish deadlines, and to
  prioritize deadlines.
• Strong ability to work remotely without being distracted.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to
write simple correspondence. Ability to effectively present information in one-on-one and small group
situations to customers, clients, and other employees of the organization.

REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral
instructions. Ability to deal with problems involving a few concrete variables in standardized
situations.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger,
handle, or feel; and reach with hands and arms. The employee is occasionally required to talk or
hear. Specific vision abilities required by this job include close vision.

What you’ll get…

• Company vehicle
• Weekly paychecks
• Medical, Dental, Vision and Prescription Plans
• Flexible Spending Accounts
• Short and Long Term Disability
• Supplemental Life and AD&D
• 401(k) Retirement Savings w/ Company Match
• Stock Purchase Plan
• Company Discounts
• Legal Insurance
• Paid Time Off and Holidays
• Tuition Reimbursement for select programs

Who we are...
Prince Telecom's commitment to deliver outstanding service that consistently exceeds customer expectations has grown the company to become one of the nation's largest fulfillment providers. With a national footprint and over 1,500 employees, Prince Telecom affords its customers a single source solution with the ability to deploy a well-equipped, professionally trained and experienced workforce capable of meeting needs anywhere in the United States. Prince Telecom offers a wide range of services that includes: residential and commercial installations, digital converter deployment, high speed modem installations, home security and automation, underground and aerial construction services and special projects such as MDU construction, drop rebuilds and audits.

At Prince Telecom we are proud of our installation technicians and operational support teams who meet our strict pre-employment and on-going safety and quality control criteria; we reward their outstanding performance with competitive pay, bonus programs, paid training, career development programs, safety certifications, paid time off and medical, dental, vision, life and 401(k).

Our Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind including, based on disability and protected veteran status. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. Please visit the following URL to view the EEO is the Law poster and the Supplement. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) The Company also does not consider criminal convictions to be an absolute bar to employment and will consider qualified applicants with criminal histories. Applicants applying for positions in Illinois are not required to disclose arrests or sealed or expunged records of convictions. If you need assistance accessing the career page or otherwise applying for a position, please contact: talent.acquisition@mcview.com