Specialist, Research Engagement Services I - Contract - TalentBurst, Inc.

Job Description:

• Duties: The role's main responsibility is to support Gartner's Conferences team with timely processing and review of live interactions between clients/prospects and Gartner Research & Advisory Experts. Additional responsibilities include communicating with internal partners to ensure correct alignment of requests and responding to pushbacks from Experts.
• Key responsibilities include:
  • Monitoring pushbacks and promptly addressing misalignments during working hours.
  • Creating 1on1s in Gartner's CRM system as requests are received.
  • Monitoring a general queue for escalations/pushbacks and promptly addressing them.
  • Providing training and shadowing for new associates in this role.
  • Maintaining a record of 1on1s processed
• On a typical day you will:
  • Experience an upbeat, positive culture. Teamwork, integrity, objectivity, and a client focused mindset are central to our values.
  • Work with teammates and build strong working relationships with the Gartner Research & Advisory Expert community.
  • Receive unlimited access to all Gartner research content.

Desired Skillsets:

• Strong verbal and written communication in English
• Prior work experience in backend / business operations
• Ability to work with cross-functional teams
• Ability to use problem solving skills to highlight urgent issues, when needed.
• Ability to provide world-class service by engaging directly with internal partners and clients
• Strong time management and organizational skills
• Ability to prioritize tasks effectively
• Attention to detail
• Ability to learn new systems and tools quickly
• Ability to work independently and as part of a team
• Preferred: Experience working across multiple time zones