Specialist Scheduling/Cell Logistics - Artech LLC
Seattle, WA 98109
About the Job
Specialist Scheduling/Cell Logistics
Seattle WA
Seattle WA
Hybrid Role Schedule: Shift time is 8am 5pm CDT.
The pay ranges between $28.51 - $35.45 an hour!
Required Skills:
- Bachelor s degree or 3 years of work experience.
- Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain.
- 1+ Year of customer service experience.
- Strong sense of ownership and accountability .
- Highly self-motivated, self-aware, and professional.
- Able to work independently and in groups.
- Flexible in responding to quickly changing business needs.
- Exceptional customer service orientation.
- Skilled at managing tense situations and de-escalation.
- Eager to work with teams from other regions and cultures.
- Able to share workspace for independent and collaborative work.
- Strong sense of ownership and accountability.
Project Description:
- Assist as a scheduling point of contact for apheresis centers, treatment sites, manufacturing sites, couriers, and other partners.
- Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics.
- Monitor collection, delivery, transportation, and manufacturing activities.
- Troubleshoot and develop plans of action for issues throughout the patient journey.
- Interact with internal and external stakeholders over the phone and email.
- Ensure a positive end-to-end customer experience.
- Execute escalations and exception processes such as product returns, product replacements, and out of spec product.
- Input and maintain transactional data related to patient schedules within a scheduling system.
- Train treatment sites on patient scheduling processes as assigned.
- Document feedback from customers and partners as received.
- Create and maintain master data in account management system.
- Actively participate in tactical and other meetings as assigned.
- Facilitate daily operations activities and meetings including shift turnover on rotating basis.
- Provide real-time scheduling portal support to external users.
- Monitor and triage requests and issues within the case management system.
- Comply with applicable SOPs, work practices, and other documentation.
- Establish and maintain a trusted relationship with the Clients commercial matrix team, clinical partners, and treatment sites as assigned.
- Accountable for individual performance.
- Execute project tasks as assigned.
This 12+month position starts ASAP.
Please E-MAIL your resume (attachment to email) with rate and availability to Maureen: maureen@alphaconsulting.com
Source : Artech LLC
