Specialist/Sr Specialist, Communications (Dallas, TX, US) - American Airlines

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• The Senior Specialist of Operations Communications and Issues Response is part of American’s Global Engagement team, that builds and protects the airline’s brand and reputation.  The Global Engagement team is a dynamic and collaborative group that helps shape the company's, actions and drives engagement with internal and external stakeholders. 
• In this role, you will help manage communications in support of American’s operation and in response to issues or crises that may arise. The right person for this job must be able to work in a high-pressure, high-profile environment with tight deadlines. This individual also must be able to tailor communications to different audiences in the ways that matter most to our team members, customers, media and the general public.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Develop and execute communications strategies around highly volatile and fast-moving issues with tight deadlines. This includes working on real-time operational issues, crafting responses for various stakeholders and supporting the crisis response for the airline.  
• Support and lead rapid response operational communications throughout the airline, including creating and developing internal and external communication plans. 
• Support the department’s emergency preparedness and response efforts, including crisis drills and other mock incidents.  
• Maintain important relationships with key reporters, handling media inquiries and acting as a company spokesperson. 
• Develop compelling communications plans and business education campaigns to help American’s stakeholders understand the operations of the airline as well as important business decisions. 
• Identify and support communications channels and processes to communicate with frontline team members as well as leadership, support staff, media, customers and the general public. 
• Uphold the integrity of the Global Engagement team by developing and maintaining strong relationships with people across the company. 
• Provide support and content for other company channels as needed. 
• Occasionally travel to airports and other critical operational locations to support local events and media opportunities.  

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree or equivalent experience/training 
• 3 years of relevant work experience in communications or media relations  

Preferred Qualifications- Education & Prior Job Experience

• 5 years of relevant work experience in communications or media relations  
• Experience working in corporate communications or media relations for a large, multi-national organization 
• Knowledge of and/or experience in crisis preparedness and issues response  

Skills, Licenses & Certifications

• Relentlessly hardworking, with a passion for thriving in a 24/7 environment, and excels at juggling multiple projects and stakeholders at one time 
• Writes and edits like a pro and manages media with ease 
• Thinks critically and exhibits a “no surprises” and “no stone left unturned” mentality with the ability to source information across a wide variety of resources 
• Collaborates effectively with other team members and department leadership 
• Possesses strong analytical skills and quantitative ability; is solution and detail-oriented 
• Handles confidential information with professionalism and interacts with leadership with a high level of comfort and discretion 
• Exercises sound business judgment and demonstrates professionalism and discretion in handling confidential and sensitive information 
• Maintains a keen attention to detail and accuracy, even in high-pressure situations 
• Is a strong team player with ability to work successfully at all levels of the organization 
• Proficient with the Microsoft 365 Suite, including Word, Excel, PowerPoint and Outlook 

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.