Specialist, Student Support Services - Goodwill of Colorado

Applications due by September 20, 2024

Goodwill of Colorado

Job Description

Pay: $45,000 - $50,000

This position is eligible for Daily Pay!  Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Work Schedule:M-F 8am - 4:30pm, some evenings, some weekends.

This Full Time job is eligible for Medical, Dental, Vision, Retirement, Long Term Disability, Short Term Disability, Life and Accidental Death and Dismemberment, Flexible Spending Accounts and several voluntary supplemental benefit offerings.  In addition, this position is eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave.

JOB SUMMARY:

The Student Support Services Specialist will promote continued student engagement at the Excel Center and serve as a student advocate. Each Student Support Services Specialist is responsible for a caseload of 65 – 80 students. The Student Support Services Specialists will support student learning and productivity by building positive relationships with students and providing resources to remove barriers from their educational progress.    

This role demonstrates behaviors consistent with our Mission, Vision, and Values, on behalf of Goodwill of Colorado. This is a full-time, year-round, in-person position at our school located in Aurora, CO.  Applicants must reside in Colorado and work from the Aurora facility.

ESSENTIAL FUNCTIONS:

High Culture of Achievement:

• Instill a culture of high expectations, academic excellence, and personal growth among students.

• Work with the Student Support Services Supervisor to develop strategies to motivate and inspire students to reach their full potential.

• Work with the Student Support Services Supervisor to implement data-driven approaches to assess student performance and implement targeted interventions for improvement.

Enrollment and Retention Focus:

• Execute effective enrollment strategies to enroll students from diverse backgrounds.

• Work with the Student Support Services Supervisor to implement retention strategies to ensure the long-term engagement and satisfaction of students and families.

• Build strong relationships with adult students, addressing their concerns, and maintaining open lines of communication.

• Provider career planning activities and life skill development coaching to a diverse student body. 

Innovation:

• Identify opportunities for growth, innovation, and improvement within the school.

• Work with the Student Support Services Supervisor to implement new initiatives, programs, and partnerships that enhance the educational experience.

• Embrace the flexibility required to address urgent matters, attend school events, and support students as needed.

Staffing, Evaluation, and Development:

• Possess the ability to work with a diverse team of professionals who promote equity and create an environment of inclusion.

• Participate in the performance evaluation process to identify strengths and areas of improvement.

• Participate in ongoing professional development, training, and goal setting.

• Attend and participate in staff meetings.

• Attend all team and professional development meetings.

Support Services Administration:

• Knowledgeable in every coaching area and provide creative problem-solving.

• Monitor student data to ensure academic progress.

• Aid students in developing class schedules that lead students on a path to graduation and postsecondary success.

• Assess students’ life experiences for possible translation into school credits.

• Assists instructors in developing students’ individualized learning plans based on intake assessments.

• Manages and monitors students’ learning experiences to ensure student engagement and accomplishment of learning goals through individual and/or group meetings.

• Identifies and connects students to community resources to remove barriers and support

academic and/or personal goals.

• Work closely with leadership and instructional staff to support student success.

• Other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Degree and Credential Requirements: Bachelor’s Degree in Social Services, Human Services, Psychology or related field or three years of related experience in the same or similar capacity.

Experience:

• Customer Service: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. 

Other:

• Communication Skills: Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend others' needs. Delivers information in person, in writing, and in a digital world. Must have the ability to network with community partners and speak to large audiences. Bilingual abilities are a plus.

• Organizational Aptitude: Plans and attends to details and pursues quality in accomplishing multiple tasks in an organized and timely fashion. Exhibits careful attention to detail and follow-through.

• Technical Knowledge: Has working knowledge of G Suite and MS Office, as well as student Information Systems.

• Informed Decision-Making: Identifies and comprehends issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences.

• Information Monitoring/Reporting/Design: Creates, collects, reviews, and maintains information to manage or improve the achievement of learning goals.   

• Adaptability: Maintains effectiveness when experiencing shifts in priorities; adjusts effectively while maintaining a positive learning environment.

*Per auto vehicle insurance carrier requirements: For applicants/employees to qualify for inclusion on the Goodwill driver insurance schedule, for purpose of driving Goodwill fleet vehicles, they must be at least:

• 19 years of age (not engaged in passenger transportation),
• 25 – 70 years of age for all passenger transportation services,
• 21 years of age for CDL.

Applicants/employee will be required to undergo a Motor Vehicle Record (MVR) check and background check; applicants/employees must disclose all moving traffic violations or vehicle crashes (within the last three (3) years)(Note: not all violations are a disqualification for employment and each case will be reviewed by the insurance carrier); must have valid Colorado State driver license; must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.

Applicant/employees using their personal vehicle for company business, must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. 

Goodwill participates in E-Verify.  For more information on E-Verify, please contact DHS:  888-897-7781 or www.dhs.gov/E-Verify

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Position:  783 – Student Support Services Specialist            Dept Number: 5635

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)

• Frequently (3-4 hours)

• Occasionally (1-2 hours)

• Never

LIFTING: (as defined by ADA)

   Heavy: 45 lbs & over - OCCASIONALLY

   Moderate: 15-44 lbs - FREQUENTLY

   Light: 14 lbs & under - FREQUENTLY

CARRYING:

   Heavy: 45 lbs & over - OCCASIONALLY

   Moderate: 15-44 lbs - FREQUENTLY

   Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING - FREQUENTLY

REACHING:

   Above Shoulder - FREQUENTLY

   At Shoulder - FREQUENTLY

   Below Shoulder - FREQUENTLY

TWISTING - FREQUENTLY 

BENDING - FREQUENTLY

KNEELING/CRAWLING - OCCASIONALLY 

SQUAT - OCCASIONALLY

CLIMBING:

   Use of legs only (stairs) - OCCASIONALLY

   Use of arms & legs (ladders) - NEVER

HEARING - CONTINUOUSLY

VISION:

   Visual, close - CONTINUOUSLY

   Visual, distant - CONTINUOUSLY

   Visual, depth perception - CONTINUOUSLY

HANDS/FINGERS:

   Simple grasping - CONTINUOUSLY

   Fine Manipulation - CONTINUOUSLY

   Repetitive Movements - CONTINUOUSLY

WALKING - FREQUENTLY

STANDING - FREQUENTLY

SITTING - OCCASIONALLY

SPEAKING - CONTINUOUSLY

OTHER, please describe 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)