Sports Events Team Lead - Burlington Pickleball Complex - The Sports Facilities Companies

EVENTS TEAM LEAD – Burlington Pickleball Complex

Sports Facilities Management, LLC

LOCATION: Burlington, NC

DEPARTMENT: EVENTS

REPORTS TO: GENERAL MANAGER

STATUS: PART TIME (NON-EXEMPT)

ABOUT THE COMPANY:

The Burlington Pickleball Complex is a premier sport, recreation, and entertainment destination focused on improving the health and economic vitality of Burlington, NC. You will be joining a championship level team focused on fun, fulfillment, and service built to enrich the community as well as your career and personal growth

The Burlington Pickleball Complex is managed by Sports Facilities Management, LLC (SFM), a Sports Facilities Companies (SFC) organization. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Events Team Lead is expected to provide first-class customer service to all visitors and always displays a vast amount of knowledge of the facility's programs, events, and offerings. In addition, this position will also have a large role in supporting daily operations including executing & assisting in supervising program registration, a variety of clerical activities & related tasks, facility upkeep, and execution of sports events & non-sporting events.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Serve as the Events shift lead when assigned
• Supervise, manage breaks, and assign duties to Events Team Members during shifts
• Assist with training and monitoring quality control for the Events department
• Help ensure every guest/member receives a Warm Welcome & a Fond Farewell during their visit
• Directly assist guests with program registrations, point-of-sale transactions, inventory counting, wayfinding, and event and program information
• Assist with inbound and outbound phone calls while consistently delivering our Guest 1st Service Standards
• Cultivate an environment of first-class guest service with enthusiasm to all visitors
• Be knowledgeable about prices, programming, and the daily facility schedule
• Maintain confidentiality with guest and Team Member information
• Resolve all guest concerns and complaints and/or direct to appropriate Manager
• Actively share guest feedback to appropriate Team Members and managers
• Perform operating procedures relating to events and programs
• Support all aspects of open play and game day operations for pickleball games
• Responsible for opening and closing duties of the facility
• Assist in performing preventative maintenance work
• Assist with monitoring quality control of vendor performance
• Consistently communicate issues and relevant updates to direct supervisor
• Act as a liaison between the venue and the guests
• Assist with ensuring all buildings under management scope are clean, safe, and guest-ready
• Help maintain and keep inventory of department assets
• Assist in making sure all game day equipment is in proper working order
• Adhere to all facility and SFM policies and procedures
• Adhere to all local, state, health and safety laws
• Perform additional duties as requested by management

THE IDEAL CANDIDATE HAS:

• General sports and event knowledge
• A strong passion for serving
• Proficient administration skills
• Proven ability to learn new software programs
• Strong eye for detail and safety compliance
• Experience operating an electric scoreboard
• Proven success in managing multiple tasks at one time
• Experience and success in customer service, leadership, and organization
• Action-oriented personality with a 'get it done' attitude and proficiency for efficiency

MINIMUM QUALIFICATIONS:

• Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
• Previous supervisory experience is preferred
• Excellent communication skills, both verbal and written
• 1-2 years of event execution and/or college athletics experience
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
• Must be respectful and friendly
• Must work well with others
• Must take personal initiative for the betterment of the team and venue
• Commitment to the safety and well-being of others

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 50 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
• Will be required to operate a computer
• Facility has intermittent noise