SQL/Azure Support Engineer - Masco Corporation

Description:

About the Role:

We are looking for a passionate and experienced Support Engineer to join our growing Cosmos DB customer support team. In this role, you will be responsible for providing exceptional technical support to a wide range of customers using Cosmos DB, a globally distributed NoSQL database service. You will troubleshoot complex customer issues, diagnose root causes, and critical issues.

Responsibilities:

Provide exceptional technical support to Azure customers using Cosmos DB.

Troubleshoot complex customer issues related to Cosmos DB performance, scalability, and functionality.

Analyze logs, diagnose root causes, and recommend solutions to customer problems.

Collaborate with internal engineering teams to develop resolutions for complex and escalated issues.

Document technical solutions and maintain a knowledge base for future reference.

Stay up-to-date on the latest Cosmos DB features and functionality.

Deliver exceptional customer service, exceeding expectations and building strong customer relationships.

Qualifications:

3+ years of experience in a technical support role, preferably within the cloud computing or database administration space.

Strong understanding of NoSQL databases and their concepts (e.g., schema design, data modeling, querying).

Working experience with NoSQL Database like Cassandra , Mongo

In-depth knowledge of Azure Cosmos DB, its architecture, and core functionalities.

Experience troubleshooting and resolving complex technical issues.

Excellent analytical and problem-solving skills.

Strong communication and interpersonal skills, with the ability to explain technical concepts to a non-technical audience.

Ability to work independently and as part of a team.

A passion for technology and a desire to learn new things.

Preferred Qualifications:

Experience with other NoSQL databases (e.g., MongoDB, Cassandra)

Experience working in a fast-paced, customer-focused environment.

Skills:

Technical support, Troubleshooting, NoSQL, mongo, Cassandra db, azure, Customer service

Top Skills Details:

Technical support, Troubleshooting, NoSQL, mongo, Cassandra db, azure, Customer service







About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.