SQL Engineer- Newtown Sq, PA - Georgia IT Inc.

Newtown Sq, PA

Position: SQL Engineer
Location: Newtown Sq, PA
Duration: 12 Months Contract

Project Description:

Technical Tasks

Responsible for identifying, recording, registering and performing the correct troubleshooting of tickets as mentioned in the service catalog for SQL service.
SQL administration tasks
- Provide escalated support for SQL CTW services on CTW servers
- Provide escalated support for the SQL servers of the SCOM and SCCM teams.
- Provide support to the Citrix team for SQL related activities.
Administer, backup, recover hosted instances
Advise, provide performance checks and escalated support about performance tasks to SAP SMEs.
Provide support to the SCCM team for creating reports based on SQL.
Handle all tickets escalated by Field IT or Service Desk or forwarded from other service teams.

Follow agreed processes and procedures for ticket resolution.
Have a pro-active approach to identify, co-ordinate and resolve tickets
Be a team player and interact/help team members/cross-functional teams to achieve faster issue resolution
Follow/improve SLA resolution timings.
Adhere to incident, problem and change management processes.
Participate in team meetings as per the agreed governance model.
Engage SAP CTW experts, if required as per service catalog RACI. Work to reduce the ticket assignment to Experts group
Participate and contribute to continual service initiatives/improvements.
Assist operation line manager in meeting program objectives.
Contribute to create and update the knowledge articles. Update documents and share them with the operation line manager for review and approval.
Keep updated on new technologies and request training if needed.
Communicate with identified users appropriately via all approved media.
Adhere to shift timings and complete the assigned tasks
Hand-off pending issues/tasks to in-coming shift with all details, as per the defined process
Act as a backup resource, as/when needed.

Source : Georgia IT Inc.