SQL Engineer- Newtown Sq, PA - Georgia IT Inc.
Newtown Sq, PA
About the Job
Position: SQL Engineer
Location: Newtown Sq, PA
Duration: 12 Months Contract
GC or USC only
Project Description:
Technical Tasks
Location: Newtown Sq, PA
Duration: 12 Months Contract
GC or USC only
Project Description:
Technical Tasks
- Responsible for identifying, recording, registering and performing the correct troubleshooting of tickets as mentioned in the service catalog for SQL service.
- SQL administration tasks
- Provide escalated support for SQL CTW services on CTW servers
- Provide escalated support for the SQL servers of the SCOM and SCCM teams.
- Provide support to the Citrix team for SQL related activities.
- Administer, backup, recover hosted instances
- Advise, provide performance checks and escalated support about performance tasks to SAP SMEs.
- Provide support to the SCCM team for creating reports based on SQL.
- Handle all tickets escalated by Field IT or Service Desk or forwarded from other service teams.
- Process Expectations
- Follow agreed processes and procedures for ticket resolution.
- Have a pro-active approach to identify, co-ordinate and resolve tickets
- Be a team player and interact/help team members/cross-functional teams to achieve faster issue resolution
- Follow/improve SLA resolution timings.
- Adhere to incident, problem and change management processes.
- Participate in team meetings as per the agreed governance model.
- Engage SAP CTW experts, if required as per service catalog RACI. Work to reduce the ticket assignment to Experts group
- Participate and contribute to continual service initiatives/improvements.
- Assist operation line manager in meeting program objectives.
- Contribute to create and update the knowledge articles. Update documents and share them with the operation line manager for review and approval.
- Keep updated on new technologies and request training if needed.
- Communicate with identified users appropriately via all approved media.
- Adhere to shift timings and complete the assigned tasks
- Hand-off pending issues/tasks to in-coming shift with all details, as per the defined process
- Act as a backup resource, as/when needed.
Source : Georgia IT Inc.