Squad Leader, Director Fraud Prevention at Fidelity Investments

Job Description:

The Role

Fidelity’s Financial Intelligence Unit (FIU) is seeking a motivated Squad Leader/Product Owner with a passion for building business critical Fraud Prevention capability, using a range of data science, machine learning, software and data management technologies and tools. This is an individual contributor role.

The Team

FIU strives to protect Fidelity businesses, clients, customers, and reputation by providing fraud management services, optimally balancing risk and customer experience. The Fraud Prevention organization within FIU deploys advanced AI/ML products inline in customer journeys to combat fraud for enterprise-wide financial products and services, working closely with business unit partners, vendors, fraud detection, investigation, surveillance and technology teams.

Responsibilities

Fraud prevention squad leader will lead the development of Customer Fraud Risk (CFR) prevention products through tight collaboration with Fraud Detection team, surveillance and investigation analysts team leaders, learning of evolving fraud patterns for consideration in product enhancements, and aligning on product designs and roadmaps. Responsibilities include:

• Defining and maintaining product backlog, prioritizing items based on fraud prevention, customer experience and operational efficiency needs, and collaborating with stakeholders to capture requirements.
• Setting strategic direction for AI/ML workstreams around data identification, collection and qualification activities. Providing clarity on user stories and features to the data science and engineering team.
• Supervising all stages of product creation, including design and development. Ensuring the product roadmap aligns with the overall Prevention and Detection Product Area vision and goals.
• Collaborating with customer experience owners and business technology teams to understand and anticipate their needs and translate them into product requirements.
• Working in an agile environment refine priorities and outline expectations. Being open to change and ready to adjust based on feedback. Coordinating sprints and scheduling releases. Serving as the technical liaison to the supported business groups. Leading CFR business integration activities.
• Producing product performance metrics and using them to identify improvement opportunities. Preparing business presentations to demonstrate results and alignment to expected outcomes. Building daily/weekly/monthly reports.
• Staying informed about new technologies and product features and how they can be used to our advantage.

Required Skills

• Understanding of fraud landscape, business use cases, money movement, payments and account maintenance customer experiences and brokerage platforms capabilities.
• Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively
• Excellent communication skills with the ability to engage, influence, and inspire partners and team members to drive collaboration and alignment through positive relationships.
• Experience driving end-to-end delivery of AI/ML, data driven intelligence solutions.
• Background in launching products or services in partnership with engineering teams in iterative manner.
• Balanced technical engineering/architecture knowledge and business acuity.
• Bachelor’s degree and 5+ years of product development experience.
• Hands on experience with Python, SQL, Excel and BI analytics tools.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.