Sr. Accounts Receivable Specialist - Insidesource

Insidesource DEI Statement 
By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to “unleash human and business potential."  We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business.  

Job Summary
The Sr. AR Specialist will be responsible for overseeing the day-to-day activities of accounts receivable functions at Insidesource.  The Sr. AR Specialist is charged with proper invoicing, collection of accounts receivable, and resolving issues arising in the AR department.
The Sr. AR Specialist will have an accounting background with a strong understanding of the finance and accounting function.  This person will also have superb customer service skills, outstanding organizational skills, and initiative, with a desire to grow their personal and professional skills in a hyper-accelerated environment.

This role will work a hybrid schedule from our Norwalk, CT showroom.

Essential Duties and Responsibilities: 

• Manage accounts receivables and billing for the company to ensure timely processing of all AR transactions
• Work with Sales, External Customers, and other relevant areas of business to resolve issues related to incorrect billings and any disputes raised by the customer
• Ensure all receivables are collected promptly and applied to customer accounts accurately
• Responsible for collections of all Accounts Receivable, and tracking AR Aging 
• Review status of delinquent accounts and initiate collection activity
• Research and resolve disputed delinquent account balances
• Update and refine an accurate multi-week AR forecast
• Meet weekly and monthly collection and DSO goals
• Seek out and communicate opportunities to continuously improve, standardize and streamline the company’s AR administrative and collections process
• Monitor all AR Collections efforts acting as the initial escalation point for these items
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Manage and maintain positive relations with customers
• Working closely with other departments and groups to resolve issues and exceed client service expectations
• Correct any errors, including misapplied payments, billing errors, and shipping errors
• Responsible for customer requests for correspondence including copies of statements, invoices, and credit memos
• Maintains accurate customer files, keeps track of name changes, address changes and mailing attention for all accounts
• Responsible for documenting all correspondence with customers to the operating system’s customer notes 
• Provide weekly reports for management 
• Exemplify Insidesource values of Team First, Client Led, Change Makers, Experience Focused. 
• Participate in All Company Meetings and Regional Town Halls. 
• Embody diversity, equity, and inclusion in our Insider community and business practices.

Skills, Knowledge, Education Required

• Minimum 3-5 years accounting experience, management and team building skills
• Proficiency in MS Office, including intermediate/advanced level Excel; proficiency with lookups and pivot tables a plus. 
• Experience with vendor portals preferred.
• Must have general ledger accounting experience
• Demonstrated problem solving, analytical and process improvement skills
• Excellent interpersonal and communication skills.  Proven ability to communicate effectively across all levels of the organization and with customers and vendors
• Work ethic that exudes integrity, accountability, and professionalism
• High attention to detail
• Requires the ability to multi-task, manage time, and work well under pressure
• Must be able to work extended hours during critical times as needed
• Self-motivated and able to contribute individually and as a team, with minimal supervision
• Ability to multi-task, as well as to prioritize and adhere to tight deadlines
• Strong customer service required

Pay Range: $70k - 80k
The specific compensation offered to a candidate may be dependent on several factors including, but not limited to, experience, education, and specific licensing or qualifications.

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