Sr Admission Representative Clerk - Stonegate Surgery Center - SCA Health

Overview:

Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality outcomes and a better experience for patients and providers, all at a lower total cost of care.

 

As part of Optum, we participate in an integrated care delivery system that enables us to support our partners as they navigate a complex healthcare environment, Only SCA Health has a dynamic group of physician-driven, specialty care businesses that allows us to customize solutions, no matter the need or challenge:

• We connect patients to physicians in new and differentiated ways as part of Optum and with our new Specialty Management Solutions business.
• We have pioneered a physician-led, multi-site model of practice solutions that restores physician agency by aligning incentives to support growth and transition to value-based care.
• We lead the industry in value-based payment solutions through our Global 1 bundled payment convener, that provides easy predictable billing to patients.
• We help physicians address everything beyond surgical procedures, including anesthesia and ancillary service lines.

 

The new SCA Health represents who we are today and where we are going—and the growing career opportunities for YOU.

Accountabilities / Responsibilities:

The role of the Senior Admissions Representative (Lead - PSR) is to act as a liaison employee between the PSR's and upper management. You are the point person for your team of 5-7 PSR's providing backup as needed for patient appointments, accommodation and access to the physician. This includes booking appointments, greeting patients, verifying eligibility, processing necessary information to support that activity and triaging with physicians and medical assistants on acute scheduling problems.

 

Essential Qualities

The essential qualities necessary include, but are not limited to:

• Natural leader - brings out the very best in those around you

*Superior customer service: interfaces well with staff, physicians, and patients

• Organized; uses time efficiently
• Team player: considers how your attendance and flexibility impact others
• Ability to work independently, with little supervision
• Able to manage frequent change, delays or unexpected events while maintaining a positive, patient, professional mindset
• Proficient oral and written communication
• Ability to problem solve
• Motivated; measures self against standard of excellence, overcomes obstacles and challenges

Key Duties and Responsibilities

• Provide exemplary internal and external customer service with a smile
• Greet and direct patients, sales personnel and visitors with a smile
• Check in established and new patients; confirm or verify insurance eligibility/referral; and enter insurance /referral information in practice management software and electronic medical record
• Identify payor source, verify insurance eligibility and financial status; collect and post co-pays
• Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy
• Review records for completeness, print necessary updates and put records in order
• Prepare physician day sheets listing surgeries, meetings and all other activities
• Facilitate flow of patients by coordinating with medical assistants
• Schedule appointments, conferences and in-person meetings
• Assist other personnel and completes duties as directed by supervisor
• Must follow all policies as outlined in Employee Handbook

Qualifications:

Education/Experience/Skills

• AA degree preferred
• 1-2 years relevant medical office experience
• NextGen and EPIC experience (required/desired)

Skills/Knowledge/Abilities

• Expertise in accuracy, clarity and attention to detail both in oral and written communication
• Ability to provide feedback to improve performance to others
• Proficient in using a computer; data entry/type 40 wpm
• Knowledge of practice management software and its use (preferred)
• Knowledge of patient portal software and its use (preferred)
• Ability to remove oneself personally from given situations, remaining objective
• Ability to exhibit cooperation, flexibility, and provide assistance when interfacing with patients, physicians and staff
• Ability to establish priorities, coordinate work activities and exercise initiative and problem solving, discernment, and judgment
• Understanding of the need for and evidence of consistent respect for confidentiality
• Ability to maintain composure in stressful situations
• Skill in establishing and maintaining effective working relationships with all staff
• Consistency and timeliness in attendance

Min:USD $25.00/Hr.Max:USD $27.00/Hr.