Sr. Analyst, Business Operations - Comcast Corporation

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Comcast’s MachineQ builds, deploys and maintains Enterprise IoT networks and solutions globally. As a senior business analyst, you will support the day-to-day business and financial operations and help MachineQ grow and scale. You will also own and drive highly visible initiatives with internal and external stakeholders impacting process improvement, systems enhancements and scalability focused largely on the customer experience through the quote-to-cash lifecycle. You will need to have an entrepreneurial spirit, being driven by making a difference in a fast-paced, less structured environment. This role is based in Philadelphia at the Comcast Technology Center with the MachineQ leadership and functional teams.

Job Description

Core Responsibilities

• Lead monthly business operations processes including sales operations, revenue recognition and reporting and other financial activities.
• Support Business Development, Sales and Customer Success with on-going quoting and invoicing activity.
• Reviews and analyzes ROI and other KPIs on various initiatives for senior leadership.
• Bring ideas to the table to drive scalability and growth; initiate and lead multiple projects simultaneously that deliver improved operations and upgrade the customer experience, qualitatively and quantitatively.
• Support financial and business operations, as assigned. Gather analysis and build associated reports in an insightful and aesthetic manner.
• Consistently exercise independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to flexibly work overtime, nights and weekends on a periodic basis.

Qualifications:

• 3+ years’ proven experience in a sales, finance or business operations role or management consulting, preferably within a large enterprise environment.
• Bachelor’s degree in Business, Accounting or other relevant area of study.
• Experience with Salesforce required; Atlassian (Jira, Confluence) and other project management tools highly preferred.
• Strong business and technology acumen, particularly on quote-to-cash lifecycle and supporting growth-oriented sales and operations teams.
• High level of interest in enterprise technology and growth stage businesses is a must, prior direct experience with a big plus.
• Extreme attention to detail, with an ability to absorb, analyze and coalesce data from disparate sources to drive critical business actions.
• Prior experience independently scoping, project-managing, implementing and maintaining processes to streamline complex business and financial challenges.
• Seasoned leadership and interpersonal skills, while being able to deliver results autonomously, individually and under a certain level of ambiguity.
• Excellent written and verbal communication skills. Ability to work collaboratively and build strong relationships with teammates, internal stakeholders, customers and vendors alike. Polished executive communication skills, both verbal and written, are required.
• Ability to actively listen and engage empathetically with customers and teammates, while always maintaining a positive and professional demeanor.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years