Sr. Analyst LS Analytics & System Operations at Enbridge Employee Services Inc

Posting End Date:
October 31, 2024

Employee Type:
Regular-Full time

Union/Non:
This is a non-union position

This role is focused on driving optimization in both the financial and performance space, through a broad understanding of Legal Services matter management and billing processes.

This role has technical expertise in data analytics and enables the consumption of data and reporting by Legal Services teams, at all levels. It also manages relationships, prioritizes work with interdepartmental and external partners, and ensures data and system reliability

What you will do:

• Enable the department to leverage the full value of data analytics, through establishment of key performance indicators and metrics in areas such as external counsel selection and spend, panel use, matter budgeting and allocation, resourcing and, identification and flagging of billing concerns.
  
• Manage the background systems (data warehouses, data flows/models, queries, etc.) which enable dashboards to translate data into graphs, charts, tables, scorecards, narratives, etc. for effective department operations and on-brand presentation.
  
• Amalgamate cross-departmental data sources and leverage future technologies and connections, such as Azure or Hyperion, to reduce manual effort and improve efficiency/accuracy.
  
• Strengthen the area of process and governance through maintenance and development of use and adoption metrics.
  
• Ensure optimization of current technologies through collaboration with the performance team and key and gap analysis.
  
• Enable technology implementation, configurations, and investments through understanding of current and future state Legal Services systems.
  
• Serve as the key contact to department for insights and advice related to technologies, data and related business processes.
  
• Monitoring of system permissions for non-compliance and use. Ensure data availability through monitoring tools and collaboration with TIS/vendor.
  
• Customer service & systems admin and manage TeamConnect (ebilling & matter management tool)
  
• Maintain effective feedback loops through suggestions and understanding of implications of systems integrity. Translate into self-serve tools or system enhancements.
  
• Ensure and assist with provision of effective decision-making tools, technology and systems, communications, and training, in coordination with Change Management.
  
• Use agile and other project management methodologies to coordinate, prioritize, scope, estimate and deliver effective dashboards.
  
  
  Who you are:
  
  Required:
  
  • University degree in a relevant discipline (e.g., Business, Engineering, Information Technology, Data Science), or demonstrated equivalent experience.
    
  • Minimum 2 to 4 years of related broad business experience; involvement on large and/or transformational process change, and management is particularly desirable.
    
  • Highly self-motivated with the ability to proactively drive projects, identify and resolve legal and business issues, and earn the confidence and cooperation of stakeholders.
    
  • Strong organizational, communication and problem-solving skills
    
  • Experience working effectively at all levels in an organization and ability to develop collaborative working relationships with internal and external stakeholders.
    
  • Demonstrated proficiency with Power BI for data analysis and visualization.
    
  • Strong experience in SQL query development, including in SQL Server and Oracle/Azure environments.
    
  • Familiarity with Microsoft Suite (Excel, Word, PowerPoint) for data manipulation and presentation
    
    
    Preferred:
    
    • Knowledge of Legal matter management (TeamConnect), an asset.
      
      
      Enbridge Flex work program
      
      Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge's Flex Work (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start or end time, to opt for a compressed workweek schedule or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option. #joinourteam #LI-Hybrid
      
      Physical Requirements include but are not limited to:
      
      Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.
      
      Mental Requirements (Both Field & Office) include but are not limited to:
      
      Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.
      
      Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer .We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com .
      
      Information For Applicants:
      
      • Applications can be submitted via our online recruiting system only.
      • We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
      • Final candidates for this position may be required to undergo a security screening, including a criminal records check.
        
        To learn more about us, visit www.enbridge.com