Sr Analyst, Patient Access - PDS Health

Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!

Under the direct supervision from the Epic Operations Applications Manager, the Epic Operations Sr Analyst is primarily responsible for designing, building, testing, maintaining, and deploying the Cadence, Prelude, Referrals, RTE and SER modules. Serves as a key component of the overall software analysis and design as well as leading and coordinating integration efforts with other systems. Provides knowledgeable input to system scope and design objectives through complex analysis and research to configure systems. The incumbent will play a central role in keeping business operations and marketing aligned and activities on track, and thus participate in the overall growth and future of the PDS patient experience.

Responsibilities

• Plans, implements, and supports application software, hardware, operating systems and / or distributed operations systems of moderate scope and complexity. Contributes to estimates of resource needs and scheduling of system upgrades and modifications.
• Works on initiatives to analyze workflows and to develop and define IT solutions for improved system integration and functionality. Assists with creating processes and initiatives that support office workflows.
• Oversees parts of multiple large scale, complex initiatives and contributes to the development of new projects at all levels of scope and complexity. Performs systems analysis, planning and preparation, testing, implementation and client / vendor coordination. Estimates project time requirements, addresses gaps and participates in feasibility assessments.
• Designs and conducts user training in system workflows and processes.  Develops effective tools and aids for systems training.
• Troubleshoots escalated issues of with software, hardware, operating systems. Identifies and coordinates service and support as needed between clinical or business engineering, IT, networks, and outside vendors. Proposes new solutions regarding workflows, processes, system designs or developments as needed.
• Participates in development of complete, concise, and comprehensive polices and operational procedures to assist in communicating issues to management staff.
• Realigns based upon business and operational needs. Looks for new opportunities to address customer service challenges. Documents issues and develops communication plans to address.
• Collaborates with other team members and key stakeholders to build test plans for integration testing and modify workflow due to new releases and system upgrades. Liaison between vendors and IT leadership. Works with project and infrastructure team to manage and maintain test environments. Creates detailed application designs conforming to application architecture guidelines.
• Conduct knowledge transfer sessions on system functionality broader team could benefit from.
• Develops and modifies system configurations that comply with design needs. Includes analyzing design alternatives and making appropriate design decisions. Designs, validates, and confirms new or modified functionality. Provides demonstrations of system functionality.
• Works closely with business users and applications team to design, build and execute a comprehensive integration and user acceptance test plan and scripts. Reviews and tests new builds and releases prior to implementing in the production environment.
• Plans and develops improvements in functionality and efficiency of applications.
• Identifies, documents and cross-coordinates reporting needs. Maintains system documentation to enable ongoing support of the system.
• Maintains day-to-day tracking and follow-up on issues and questions of daily operations, includes tracking, updating, and resolving issues.
• Proactively identifies impact of changes upon other applications and downstream systems.
• Conducts and/or participates in in-service and various educational programs for professional development.
• Other duties as assigned by management.

Qualifications

• Bachelor’s Degree from an accredited college in Healthcare, Nursing, Business, Computer/Information Sciences, or an equivalent level of professional experience.
• 5+ Years’ recent Epic experience
• Patient Experience Centric
• Certified in Epic Prelude and RTE (Cadence and Referrals certification recommended)
• Strong understanding of functionality related to the application workstream.
• Strong computer skills including Windows, Outlook, Word, Excel, Visio, PowerPoint, Project, and others related to job duties.
• Ability to travel quarterly as required. 
• Must be able to provide on-call support (24/7) and work after hours and weekends as needed.

Preferred

• At least 2 Epic Certification in job related workstream.
• Certified in Epic Cadence and Referrals
• Experience in business information system management in a healthcare setting.
• License and certifications: Any certifications relating to software applications, technology infrastructure and/or clinical specializations.
• Knowledge of Dental operations and structure, general requirements in an integrated delivery system, and use of IT applications in the practicing healthcare environment.

Knowledge/Skills/Abilities

• Comfortable with advanced level of build, operational workflows, and configuration related to Imports & Exports, Rule Editor, Batch Jobs, Registration, and Eligibility,  Community Connect, Quarterly Upgrades
• Broad knowledge of 1-2 areas of focus in clinical or business application specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
• Ability to apply skills as a seasoned applications professional to projects of medium size at all levels of complexity, or portions of large projects.
• Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems / issues of diverse scope and determines solutions.
• Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
• Strong soft skills foundation, with the ability to effectively train, support, and work collaboratively with team mates and users of information systems at all professional and technical levels.
• Team player that doesn’t hesitate to assist fellow team members when needed.
• Detail oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.
• Strong written and verbal communications skills, with the ability to convey technical information and instructions to all levels of application users in a specific, clear, and concise manner.
• Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.
• Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.
• Understanding in the implementation and/or maintenance of EHR systems. 
• Technical expertise in subject matter areas demonstrated by documented experience in analysis, process design and workflow, research, installation/implementation, and support of EHR systems. 
• IT or functional experience in one or more of the following areas is required: clinical, revenue, or operations.
• Ability to independently prioritize work assignments, meet deadlines and manage multiple projects and/or priorities. 
• Ability to multi-task effectively without compromising the quality of the work.
• Detail-oriented, organized, process focused, problem solver, proactive, ambitious, customer service focused.
• Ability to draw conclusions and make independent decisions with limited information.
• Ability to respond to common inquiries from customers, staff, regulatory agencies, vendors, and other members of the business community.
• Self-motivated, reliable individual capable of working independently as well as part of a team.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community.

Pacific Dental Services is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.