Sr. Application Developer (CX) at Mitchell Martin
Wall Township, NJ
About the Job
Our client, an energy services holding company, is seeking a Sr
Application Developer (CX)
Location: Fully Remote
Position Type: IT Full Time
Job Summary:
Company is seeking a Sr
Business Application Developer for Customer Experience to support Client's customer experience solutions with focus on SAP CRM and web and mobile sites
Create current and future state architectures, solutions, and providing guidance and sharing to the technical team while working closely with other IT, suppliers and business partners
Support the technical decisions and reviews, and accountable for delivering enterprise level technical solutions while ensuring the solutions meet IT architectural best practice, compliance, security and business requirements
Perform functional reviews, technical high level and detail level design, build and review, solutions from start to finish
Technical knowledge includes SAP CRM, SEW, payment solutions as well as strong experience working in a service-oriented architecture with middleware interfaces.
Major Responsibilities:
Implement solutions, including core template design, build, validation, roll-out and support
Responsible for delivering solutions in the areas of CRM Sales, Service, Marketing and SEW
Substantial experience in SAP CRM Self-Service Accelerator, DQM, Sales Service, Mindtouch, Marketing clouds
Enable the design of conceptual architecture and technical solutions
Strong experience in integrated solutions utilizing middleware to integrate with ERP, billing, work & asset management systems
Develop an understanding of all integrated systems (such as ERP, Agent Desktop, Billing, Work & Asset Management) that will be impacted by the implementation and begin to plan for the retrofit and conversion that may need to occur
Understand internal and external customer pain-points; anticipates customer's needs and proactively design solutions
Analyze requirements and aid in designing technical solutions to meet business goals, objectives and functional/non-functional requirements in alignment with architectural standards
Designs, tests, and debugs Customer Experience interfaces
Work with other team members and leads, proactively identify and mitigate/resolve risks and issues
Develops scripts for data merging and migration, and assist in the development of ERP interfaces to internal and external systems
Documents all technical processes, requirements, flows and diagrams; develop appropriate requirements, design, testing and deployment documentation to support the solution delivery
Assists in day-to-day operations as troubleshooting problems arising from regular use, production support, and maintaining the Customer Experience platform
Provides the operational support for developing and maintaining the enterprise information architecture related to Customer Experience
Review and provide solution design for all boundary system integrations (ex: web services (SOAP/RESTFul)/service bus/microservices/API)
Work closely and be in alignment with IT, other project and legacy architect(s) and business team
Drive and address any critical production issues while balancing new project delivery
Provide recommendation for technology optimization/tuning
Drive and perform products/new technologies/solutions proof of concept and evaluation
Position Specifications: Bachelor's degree in computer science, or equivalent plus minimum 5 years of relevant experience, including minimum 5 years in IT
Certification in SAP CRM modules
Experience in CRM based solutions around Case Management, Agent Desktop, Sales Productivity, Field Services, Project Service Automation, Customer Care and Contact Center
Development experience in core Java, .NET, J2EE, RESTful web services and modern front-end frameworks (jQuery, Bootstrap, LESS, etc.)
Knowledge of HTML, HTML5, CSS, JavaScript, XML, JSON
Desirable technical experience in Informatica iPaaS technology in API Gateway, Application/Data Integrations, B2B, and MFT
Knowledge of SSO, SAML, OAUTH
Strong knowledge in system integrations
Strong understanding of relational databases
Good knowledge of SDLC processes and tools and Agile or SCRUM processes
Holistic solution, design, and architecture skills
Excellent interpersonal, communication and team-facilitation skills, with ability to work well with team members and suppliers
Strong attention to detail and deadlines
Ability to work well under pressure and work on multiple projects concurrently
Ability to work independently with minimal supervision
Salary Range: $100,000 - $130,000
*M
Application Developer (CX)
Location: Fully Remote
Position Type: IT Full Time
Job Summary:
Company is seeking a Sr
Business Application Developer for Customer Experience to support Client's customer experience solutions with focus on SAP CRM and web and mobile sites
Create current and future state architectures, solutions, and providing guidance and sharing to the technical team while working closely with other IT, suppliers and business partners
Support the technical decisions and reviews, and accountable for delivering enterprise level technical solutions while ensuring the solutions meet IT architectural best practice, compliance, security and business requirements
Perform functional reviews, technical high level and detail level design, build and review, solutions from start to finish
Technical knowledge includes SAP CRM, SEW, payment solutions as well as strong experience working in a service-oriented architecture with middleware interfaces.
Major Responsibilities:
Implement solutions, including core template design, build, validation, roll-out and support
Responsible for delivering solutions in the areas of CRM Sales, Service, Marketing and SEW
Substantial experience in SAP CRM Self-Service Accelerator, DQM, Sales Service, Mindtouch, Marketing clouds
Enable the design of conceptual architecture and technical solutions
Strong experience in integrated solutions utilizing middleware to integrate with ERP, billing, work & asset management systems
Develop an understanding of all integrated systems (such as ERP, Agent Desktop, Billing, Work & Asset Management) that will be impacted by the implementation and begin to plan for the retrofit and conversion that may need to occur
Understand internal and external customer pain-points; anticipates customer's needs and proactively design solutions
Analyze requirements and aid in designing technical solutions to meet business goals, objectives and functional/non-functional requirements in alignment with architectural standards
Designs, tests, and debugs Customer Experience interfaces
Work with other team members and leads, proactively identify and mitigate/resolve risks and issues
Develops scripts for data merging and migration, and assist in the development of ERP interfaces to internal and external systems
Documents all technical processes, requirements, flows and diagrams; develop appropriate requirements, design, testing and deployment documentation to support the solution delivery
Assists in day-to-day operations as troubleshooting problems arising from regular use, production support, and maintaining the Customer Experience platform
Provides the operational support for developing and maintaining the enterprise information architecture related to Customer Experience
Review and provide solution design for all boundary system integrations (ex: web services (SOAP/RESTFul)/service bus/microservices/API)
Work closely and be in alignment with IT, other project and legacy architect(s) and business team
Drive and address any critical production issues while balancing new project delivery
Provide recommendation for technology optimization/tuning
Drive and perform products/new technologies/solutions proof of concept and evaluation
Position Specifications: Bachelor's degree in computer science, or equivalent plus minimum 5 years of relevant experience, including minimum 5 years in IT
Certification in SAP CRM modules
Experience in CRM based solutions around Case Management, Agent Desktop, Sales Productivity, Field Services, Project Service Automation, Customer Care and Contact Center
Development experience in core Java, .NET, J2EE, RESTful web services and modern front-end frameworks (jQuery, Bootstrap, LESS, etc.)
Knowledge of HTML, HTML5, CSS, JavaScript, XML, JSON
Desirable technical experience in Informatica iPaaS technology in API Gateway, Application/Data Integrations, B2B, and MFT
Knowledge of SSO, SAML, OAUTH
Strong knowledge in system integrations
Strong understanding of relational databases
Good knowledge of SDLC processes and tools and Agile or SCRUM processes
Holistic solution, design, and architecture skills
Excellent interpersonal, communication and team-facilitation skills, with ability to work well with team members and suppliers
Strong attention to detail and deadlines
Ability to work well under pressure and work on multiple projects concurrently
Ability to work independently with minimal supervision
Salary Range: $100,000 - $130,000
*M
