Sr. BI Developer - Diverse Lynx

Sr. BI Developer
Hybrid - Newark, NJ

We are seeking a Senior Data Analyst, PowerBI/Tableau and knowledge on contact center process/data.
.Required Skills : , Tableau, MS Power BI

Responsibilities :

• Data Analyst/BI developer needed to work with Genesys IVR developers to understand how they are tracking the customer journey in the IVR flow to ensure the necessary data points are tracked in the appropriate parts of the flow to ensure that we can later extract the data to understand if the IVR is providing an efficient experience to the caller. If not, candidate needs to be able to identify improvement opportunities, bottle necks, etc to guide the Genesys IVR dev teams on what enhancements are needed. Candidate should experience in all common contact center processes, KPIs and metrics and be familiar with telephony systems.
• Should also have working knowledge of BI/Analytics tools (PowerBI/Tableau) for creation of dashboards, reports, etc in order to be able to clearly socialize analysis.
• Workforce management experience a plus.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.