Sr Business Program Manager - Exelon

Who We Are

We're powering a cleaner, brighter future

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers

Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service

We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco)

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking

And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career

Are you in?

Primary Purpose

PRIMARY PURPOSE OF POSITION

Develop, manage, and evaluate key projects/programs/initiatives from planning to post implementation phases as required

Develop business plans, project charters, and performance metrics in support of business objectives

Ensure organizational alignment with management models and principles and drive the integration of best practices

Perform various assignments including requests for financial and operational reports, data analysis and modeling, business planning, and/or performance measurement

Coordinate quality assurance and/or change management activities with internal and external personnel

Position may be required to work extended hours for coverage during storms or other energy delivery emergencies

Primary Duties

PRIMARY DUTIES AND ACCOUNTABILITIES

+ Lead development, implementation, and evaluation of projects, programs, and/or business initiatives

Provide requirements analysis, performance measurement, and quality assurance

Manage scope, schedule, and budget for organizational projects and programs

(20%) + Coordinate and report on process/project/initiative assignments

Develop performance indicators and tracking mechanisms to monitor and report results

Prepare, review, and analyze reports, controls, and other financial & operational information for specific projects and initiatives

(20%) + Coordinate work plans to implement corrective actions that are identified as a result of performance assessment

(10%) + Support the establishment of business plans and objectives across multiple areas / departments

Coordinate with stakeholders on the development of business cases and prioritization of deliverables

(10%) + Lead change management activities for projects, programs, and initiatives

Develop and implement training of employees and external personnel for new processes and procedures

Develop and implement effective business readiness procedures

(10%) + Participate in process improvement task forces

Provide benchmarking analysis

Prepare status reports to leadership

(10%) + Understand business processes and provide guidance for end users

Provide day-to-day client support and conduct diagnostics as necessary to ensure optimal performance

Assist and advise other personnel with responses to internal and external inquiries

(20%)

Job Scope

JOB SCOPE

+ This is an individual contributor position that works independently with only general direction, relying on knowledge skills and judgment acquired through education and relevant experience to plan and accomplish assigned tasks and goals

The position regularly mentors less experienced colleagues

+ Direct Reports = 0 + Indirect MAST = 0 + Indirect Craft = 0 + Financial Scope: + Direct impact on budget is substantial - This position has a direct impact on the Company's performance regarding several key indicators - operational costs, System Average Interruption Frequency Index (SAIFI), Customer Average Interruption Duration Index (CAIDI) and Customer Satisfaction - by managing scope, budget and schedule to within approved parameters, and providing structured and detailed reports to the appropriate Management team

Drives the development of key projects/programs/initiatives to ensure complete and successful implementation

Develops and tracks key milestones

Cost of failure would have a significant impact on Exelon reliability and financial goals

+ This position is also key to maintaining the company's image and good standing with customers, regulators, and shareholders in regards to developing, coordinating, and implementing projects/programs/initiatives that have a direct link to either customer experience, reliability, or the bottom line results of the organization

+ Contacts: + This position requires interfacing across Exelon Corporation with various levels of personnel in Customer Operations, IT, Regional Operations, Distribution Operations, Transmission Operations, Corporate Security, Communications, Regulatory, and Legal

The ability to build relationships across the organization is critical

+ Will regularly serve as lead for cross-functional and cross company teams responsible for the integration of best practices through the organization

Supports the establishment of business plans and objectives for multiple areas / departments

Develops performance indicators and tracking mechanisms to monitor results

Minimum Qualifications

MINIMUM QUALIFICATIONS

+ Bachelor's degree in a business or S.T.E.M

field with 4-7 years of related business experience OR in lieu of bachelor's degree, 6-9 years of related business experience

+ Comprehensive understanding of applicable standards, methods, processes and practices, business fundamentals, and performance metrics in the specific functional area supported by this position (e.g., electric or gas operations, customer service, transmission and substation, distribution system operations, regulatory and external affairs)

+ Advanced proficiency in standard software applications (e.g., Microsoft Project, Visio, Excel, & PowerPoint), and relevant specialized business applications (e.g., project portfolio management, requirements/test management, CIS/CRM, customer self-service, telephony, EPS, EAM, work management, & outage management) to support business needs

+ Demonstrated business acumen and ability to create value with strong problem solving, analytical/financial, negotiation, and conflict management skills and a willingness to accept increased responsibilities

+ Demonstrated ability to build consensus, establish trust, meet critical deadlines, communicate effectively, and accept accountability of multiple tasks

+ Customer driven with demonstrated excellent written and oral communication skills and ability to interact with people of all levels

+ Demonstrated ability to develop and implement process enhancements and efficiencies including new technology

Preferred Qualifications

PREFERRED QUALIFICATIONS

+ MBA or Master's degree in a business or S.T.E.M

field

+ Comprehensive knowledge of the practices, procedures and principles of project management

Ability to analyze complex business processes and systems, interpret and recommend alternative courses of action, and implement intervention strategies to attain performance targets

+ Certification as : Certified Associate in Project Mgmt (CAPM) OR Project Management Professional (PMP) OR Six Sigma Black Belt + Demonstrated strong analytical skills for project evaluation including analysis of complex projects with economic, financial, risk and decision analysis

Proficient in business case development and ability to effectively present business cases to business unit leadership

Benefits

+ Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors:USD $86,400.00/Yr

- USD $129,600.00/Yr

+ Annual Bonus for eligible positions: 15% + 401(k) match and annual company contribution + Medical, Dental and Vision Insurance + Life and disability insurance + Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave (based on position) + Long Term Incentive Plan for eligible positions + Wellbeing programs such as tuition reimbursement, adoption assistance and fitness reimbursement + Referral bonus program + And much more