Sr Claims Manager - Lamb Insurance Services
Conshohocken, PA
About the Job
Lamb is the leading commercial insurance broker dedicated exclusively to non-profits & social service organizations nationwide. Lamb is a socially conscious organization boasting an amazing culture of relentless grit and continuous improvement. We go to work every day to positively affect people's lives, and we strive to do the same for our employees. Lamb has been recognized as one of the best places to and we are proud of our culture!
The Senior Claims Manager is responsible for overseeing the claims management process for a designated group of accounts, ensuring effective coordination with internal teams, clients, and carriers. This role demands extensive experience in property and casualty claims across various lines.
RESPONSIBILITIES
Management:
- Provide oversight and audit of claim reporting activities
- Serve as a subject matter expert on claims coverage issues
- Ensure all claims are processed in accordance with company policies, procedures, and regulatory requirements.
- Identify opportunities for improving claims processes and implement changes to enhance efficiency and effectiveness.
- Utilize data and analytics to monitor claims trends and develop strategies to mitigate potential risks.
- Collaborate with other departments to streamline workflows and improve overall service delivery.
Carrier Relations:
- Build and maintain relationships with carrier claims leadership
- Negotiate with carriers on behalf of clients to secure fair settlements.
- Stay updated on carrier guidelines, policies, and industry trends.
Client Interaction:
- Serve as the primary point of contact for escalated claims issues and client inquiries.
- Develop and maintain strong relationships with key clients to ensure satisfaction and retention.
- Provide a consultative approach in advocating on behalf of the client
- Review coverage letters and advocate on behalf of client as needed
- Prepare and deliver quarterly/semi-annual claim reviews (client-facing)
- Review and negotiate claim reserves with carriers as needed
- Assist clients in resolving claims with client specific strategy
- Pro-actively follow up on large complex losses for adverse development
- Provide coaching / training to other team members as needed
- Act as claims liaison, including consultative discussions and research regarding coverages
- Organize client claim review meetings
- Visit clients to review claims and assess claims needs
QUALIFICATIONS
- Bachelor's degree in Business, Finance, Insurance, or a related field.
- Valid Insurance License.
- Minimum of 8 years of experience in claims management, with at least 2-3 years in a senior or supervisory role.
- Extensive knowledge of insurance policies, claims handling processes, and regulatory compliance.
- Strong leadership skills with proven ability to manage and develop a team.
- Excellent communication, negotiation, and problem-solving skills.
- Proficiency in claims management software and Microsoft Office Suite.
- Highly organized and detail-oriented with a strong analytical mindset.
- Customer-focused approach with a commitment to delivering high-quality service.
Lamb is a proud Equal Opportunity Employer. Lamb is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Lamb will not tolerate discrimination or harassment based on any of these characteristics. We believe that variety in experience makes us stronger as individuals, as communities, and as a company. Fostering an environment where all employees feel empowered to bring their authentic self to work is our priority
