Sr Client Manager - MultiPlan

At MultiPlan, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all of our stakeholders -- internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and upward!!!

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JOB ROLES AND RESPONSIBILITIES:

1. Provide direct and active Client relationship oversight in all ongoing business efforts being provided to the Client, and assure and sustain the ongoing business relationship that qualify as sold business revenue.

2. Actively create key and be proficient in maintaining relationships with the Client's business services line owner's as well as other mid-level Managers and Executive level leaders within the Client, and provide Business Reviews as needed to the Client's identified business owner and Client Leadership as requested.

3. Function as the Client advocate while cultivating a customer driven perspective throughout the Company in support of the corporate business objectives.

4. Actively expand the breadth of additional Company products and services by collaborating with the Client Executive and Client Management teams assigned to their respective regional territory or assigned client portfolio.

5. Provide guidance, team leadership and insights to Client Management, Solution Specialist, Operations and Account Associates to ensure resolution of customer issues and meet customer expressed business objectives and goals.

6. Actively engage and monitor product / program effectiveness and develop processes and client reporting to illustrate the impacts and effectiveness of sales and account management activities in a manner that will positively drive Net Promoter Scores.

7. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

8. Collaborate, coordinate, and communicate across all business / product groups, business development teams and management to enable our client's success and satisfaction with the Company.

9. Notify all appropriate stakeholders of client issues and complaints and escalate issues accordingly.

10. Ensure compliance with HIPPA regulations and requirements.

11. Demonstrate commitment to the Company's core values.

12. Please note due to the exposure of PHI sensitive data -- this role is considered to be a High Risk Role.

13. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

JOB SCOPE:

The Sr. Client Manager must be both tactical and strategic in their daily efforts. A successful Sr. Client Manager will understand and possess the abilities to guide and exceed the expectations of the Client in their partnership with the Company and initiate improvements to better service the client. A Sr. Client Manger will be an active partner of the Client Executive(s) engagement activities with a Client and will support existing, expanding and new revenue opportunity management and identification.

COMPENSATION

The salary range for this position is $115-125K. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

JOB REQUIREMENTS (Education, Experience, and Training):

* Minimum high school diploma plus ten (10) years' experience in a related industry inclusive of experience in account management and/or sales and marketing specifically with health insurance payors. Prior experience in selling care management services or managing a care management operations area is preferred.

* RFP response and marketing initiatives experience required.

* Project Management experience is preferred.

* Knowledge of the Company's general business principles, industry dynamics, market trends, and specific operational details including current care management, customer base competition, MultiPlan's product portfolio when performing all aspects of the job.

* Executive level decision making, account management, presentation, interpersonal, time management, analytical, organizational, communication (verbal, written and listening), presentation, and negotiating skills.

* Ability to challenge and provide solutions within the organization both up and down the chain of command to meet and exceed customer business and market needs.

* Ability to consult with colleagues/experts as needed while insisting upon service excellence from the organization to meet and exceed customer business needs and expectations.

* Knowledge and understanding of customer business, product, and market strategies.

* Analytical and critical thinking, problem-solving, strategic leadership, communication (verbal and written), people management, project management, task management, decision-making, business acumen, analytical, negotiation, persuasion, organization, and prioritization skills.

* Commitment to highest standards of quality and integrity.

* Ability to be comfortable with and to manage in-person client interactions.

* Ability to be an active listener.

* Ability to communicate with and persuade all levels, including internal and external senior leadership levels.

* Ability to elicit trust and credibility as well as interface with all levels of the organization

* Ability to formulate the solution and involve others in solving issues

* Ability to manage details with executive presence.

* Ability to understand relationships and structures of providers and competitors.

* Ability to use computer software, hardware, and peripherals applicable to role

* Availability to travel as needed

* Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone

BENEFITS

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:

* Medical, dental and vision coverage with low deductible & copay

* Life insurance

* Short and long-term disability

* 401(k) + match

* Employee Stock Purchase Plan

* Generous Paid Time Off

* Paid company holidays

* Paid Parental Leave

* Tuition reimbursement

* Flexible Spending Account

* Employee Assistance Program

* Summer Hours

EEO STATEMENT

MultiPlan is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled