Sr Cloud Provisioning Engineer - Cisco
Salt Lake City, UT
About the Job
Application window is expected to close on 10/9/24.
We are a dynamic operational team within the Webex Cloud Infrastructure Platform, dedicated to the daily operation of the Webex Contact Center Enterprise product suite. Operational Excellence is fundamental to our mission, as we design, build, and maintain dedicated instances of Contact Center infrastructure for Enterprise customers across the globe. We serve as a crucial bridge between our Partners and Customers and our Engineering and Product teams, ensuring seamless and reliable service delivery.
What You'll Do
As a Senior Provisioning Engineer of Webex Contact Center Enterprise, you would be responsible for designing each customer solution and making sure each environment is validated via automation.
* Design customer tenant environments and create an implementation plan for deployment.
* Review each customer configuration and make sure any concerns have automation test defined and run against the solution.
* Craft solutions and work with junior engineers, so they can implement your designs with full confidence and understanding.
* Partnering with the engineering team helping to empower your fellow engineers.
Who You'll Work With
You will work with within our Platform and Infrastructure team as part of Workplace Collaboration organization at Cisco. We are Innovators, we drive innovation to propel employee business transformation while maintaining operational quality. We are Accelerators, we accelerate digital solutions to generate cost savings and efficiency gains for enterprise growth and success. We are Transformers, as Workforce Collaboration, we transform the employee experience by being our own customer first with agility, quality, and security, we continuously deliver business.
Basic Qualifications:
* Bachelors degree in Computer Science or Business or related years of experience
* 5+ years of experience building communication-based software
Preferred Qualifications:
* High level of understanding in Unified Communication and overall collaborations that occur in companies
* Experience with modern Windows/Unix/Linux operating systems/distributions.
* Expert understanding of contact center technologies, including IVR, ACD, call routing, and telephony systems
Why Cisco?
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco
#CollabFY25
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
We are a dynamic operational team within the Webex Cloud Infrastructure Platform, dedicated to the daily operation of the Webex Contact Center Enterprise product suite. Operational Excellence is fundamental to our mission, as we design, build, and maintain dedicated instances of Contact Center infrastructure for Enterprise customers across the globe. We serve as a crucial bridge between our Partners and Customers and our Engineering and Product teams, ensuring seamless and reliable service delivery.
What You'll Do
As a Senior Provisioning Engineer of Webex Contact Center Enterprise, you would be responsible for designing each customer solution and making sure each environment is validated via automation.
* Design customer tenant environments and create an implementation plan for deployment.
* Review each customer configuration and make sure any concerns have automation test defined and run against the solution.
* Craft solutions and work with junior engineers, so they can implement your designs with full confidence and understanding.
* Partnering with the engineering team helping to empower your fellow engineers.
Who You'll Work With
You will work with within our Platform and Infrastructure team as part of Workplace Collaboration organization at Cisco. We are Innovators, we drive innovation to propel employee business transformation while maintaining operational quality. We are Accelerators, we accelerate digital solutions to generate cost savings and efficiency gains for enterprise growth and success. We are Transformers, as Workforce Collaboration, we transform the employee experience by being our own customer first with agility, quality, and security, we continuously deliver business.
Basic Qualifications:
* Bachelors degree in Computer Science or Business or related years of experience
* 5+ years of experience building communication-based software
Preferred Qualifications:
* High level of understanding in Unified Communication and overall collaborations that occur in companies
* Experience with modern Windows/Unix/Linux operating systems/distributions.
* Expert understanding of contact center technologies, including IVR, ACD, call routing, and telephony systems
Why Cisco?
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco
#CollabFY25
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Source : Cisco