Sr. Communications Specialist - AXS - AXS - Los Angeles, CA

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

The Role

AXS is seeking a Sr Communications Specialist to join our team in Los Angeles, CA. The Sr Communications Specialist will assist the Marketing Services and Digital Services teams with creating and deploying email campaigns, managing complex pixel implementation, troubleshooting with the data team, and project managing ad hoc marketing assets and responsibilities on AXS.com.

What Will You Do?

• Compose, create, deploy, and track transactional email campaigns to ticket purchasers regarding event status updates.
• Compile and oversee weekly and/or monthly reporting pertaining to emails, pixel implementation, web-based assets, and more to reach departmental KPI's.
• Collect data for the pixel project for the Business Intelligence data team, writing and submitting clear tickets to insure that analytic needs are met. This includes communicating client expectations around the implementation of their pixels and providing advanced troubleshooting support to assist the data team in diagnosing any problems.
• Handle web-based marketing assets with various internal stakeholders to promote upcoming events. This includes tracking sales, inventory management, and content.
• Work cross-departmentally in producing and executing digital components of various AXS.com initiatives including e-campaigns, homepage takeovers, waiting room layouts, and custom-branded event pages.
• Collaborate with team members to brainstorm strategies and generate new ideas.
• Provide training and mentorship for the junior communication specialists on the team and support for new client marketing hires so they are aware of AXS policies and procedures using the AXS Portal.
• Assist with creating and executing event and tour marketing plans using AXS-owned digital marketing assets and internal project management applications and reporting tools.

What Will You Bring?

• 4-6 years Experience as a digital specialist handling email and web campaigns
• Strong knowledge of ESP (Salesforce, Campaigner, Exact Target, MailChimp)
• Strong ability with project management software (ex. JIRA, Confluence) and reporting software (Looker, Adobe Analytics, Google Analytics)
• Strong knowledge of Microsoft Office Suite
• Strong knowledge of Photoshop, Illustrator and HTML / CSS or similar programs for web-based projects
• Exceptional organization skills with change agility to adjust to business needs
• Strong oral communication and writing skills
• Collaborative team player, leads by example, ability to manage workload in a group or independent environment

Bonus points if You Have

• Experience in the entertainment ticketing industry

Pay Scale: : $22.49 - $31.25

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

Why AXS?

AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. 

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