Sr Coordinator, Individualized Care (Field Solutions Coordinator) - Cardinal Health
Concord, NH
About the Job
_What Individualized Care contributes to Cardinal Health_
Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of Cardinal Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before. With all services centralized in our custom-designed facility outside of Dallas, Texas, Sonexus Health helps manufacturers rethink how far their products can go.
The Field Solutions Coordinator directly supports information requests and inquiries from our client’s and their field contacts in accordance with the program business rules and HIPAA regulations. This position is also responsible for supporting Healthcare Provider requests for additional assistance toward patient referrals and to investigate and address any access to therapy concerns.
This role also includes communication with the manufacture’s reimbursement team for research on client concerns and issues related to specified accounts, providers, and payers while working closely with the dedicated Reimbursement Coordinators.
_What is expected of you and others at this level_
+ Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
+ In-depth knowledge in technical or specialty area
+ Applies advanced skills to resolve complex problems independently
+ May modify process to resolve situations
+ Works independently within established procedures; may receive general guidance on new assignments
+ May provide general guidance or technical assistance to less experienced team members
_Responsibilities_
+ Act as the single point of contact to assist escalated concerns identified by client pertaining to physician offices who may be experiencing challenges gaining access to Eisai Patient Support Program for their patients.
+ Follow through of all the Eisai Patient Support Program processes throughout the patient journey
+ Place outbound calls to the identified service providers to set expectations for the process from referral through patient receiving product
+ Mediate effective resolution for complex payer/pharmacy issues toward a positive outcome
+ Responsible for handling all referrals and cases received from the key physician offices to include any escalated cases
+ Proactive follow up with various contacts to ensure patient access to therapy
+ Closely work with the Reimbursement Coordinators (RC), patients, service providers, specialty pharmacies, and client field contacts to clearly identify issues and provide de-identified resolution
+ Stay abreast with long- and short-range changes in the reimbursement environment including Medicare, Medicaid, Managed Care, and Commercial plans while planning for various scenarios that may impact the Eisai Patient Support Program
+ Responsible for maintaining the Field Solutions Coordinator Spreadsheet that clearly states all encountered issues and steps to resolve the issue
_Qualifications_
+ Excellent customer service skills
+ HS Diploma or GED preferred
+ Able to handle multiple requests from key Healthcare Professional clients and their office staff with a high level of professionalism
+ Excellent observation skills to identify problems accurately
+ Superior communication skills required to clearly communicate issues and resolutions in both a written and spoken format
+ Ability to read and comprehend instructions, correspondence, and memos
+ Detail oriented
+ Ability to effectively mediate situations in which parties disagree and facilitate a positive outcome
+ Concurrently handle multiple outstanding issues and ensure all items are resolved in a timely manner to the satisfaction of all parties
+ Knowledge of the Health Insurance Market Place and the Affordable Care Act
+ Knowledge of Medical/Pharmacy billing and coding
+ Thrive in competitive and dynamic environment
+ Required to effectively present information in a one-on-one and small group setting to customers, clients, and colleagues
TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.
This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 8:30am- 5:30pm CST.
REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI,
Cellular connections are NOT acceptable .
+ Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
Anticipated hourly range: $21.50 per hour - $30.65 per hour
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
Application window anticipated to close: 12/13/2024 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)
Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of Cardinal Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before. With all services centralized in our custom-designed facility outside of Dallas, Texas, Sonexus Health helps manufacturers rethink how far their products can go.
The Field Solutions Coordinator directly supports information requests and inquiries from our client’s and their field contacts in accordance with the program business rules and HIPAA regulations. This position is also responsible for supporting Healthcare Provider requests for additional assistance toward patient referrals and to investigate and address any access to therapy concerns.
This role also includes communication with the manufacture’s reimbursement team for research on client concerns and issues related to specified accounts, providers, and payers while working closely with the dedicated Reimbursement Coordinators.
_What is expected of you and others at this level_
+ Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
+ In-depth knowledge in technical or specialty area
+ Applies advanced skills to resolve complex problems independently
+ May modify process to resolve situations
+ Works independently within established procedures; may receive general guidance on new assignments
+ May provide general guidance or technical assistance to less experienced team members
_Responsibilities_
+ Act as the single point of contact to assist escalated concerns identified by client pertaining to physician offices who may be experiencing challenges gaining access to Eisai Patient Support Program for their patients.
+ Follow through of all the Eisai Patient Support Program processes throughout the patient journey
+ Place outbound calls to the identified service providers to set expectations for the process from referral through patient receiving product
+ Mediate effective resolution for complex payer/pharmacy issues toward a positive outcome
+ Responsible for handling all referrals and cases received from the key physician offices to include any escalated cases
+ Proactive follow up with various contacts to ensure patient access to therapy
+ Closely work with the Reimbursement Coordinators (RC), patients, service providers, specialty pharmacies, and client field contacts to clearly identify issues and provide de-identified resolution
+ Stay abreast with long- and short-range changes in the reimbursement environment including Medicare, Medicaid, Managed Care, and Commercial plans while planning for various scenarios that may impact the Eisai Patient Support Program
+ Responsible for maintaining the Field Solutions Coordinator Spreadsheet that clearly states all encountered issues and steps to resolve the issue
_Qualifications_
+ Excellent customer service skills
+ HS Diploma or GED preferred
+ Able to handle multiple requests from key Healthcare Professional clients and their office staff with a high level of professionalism
+ Excellent observation skills to identify problems accurately
+ Superior communication skills required to clearly communicate issues and resolutions in both a written and spoken format
+ Ability to read and comprehend instructions, correspondence, and memos
+ Detail oriented
+ Ability to effectively mediate situations in which parties disagree and facilitate a positive outcome
+ Concurrently handle multiple outstanding issues and ensure all items are resolved in a timely manner to the satisfaction of all parties
+ Knowledge of the Health Insurance Market Place and the Affordable Care Act
+ Knowledge of Medical/Pharmacy billing and coding
+ Thrive in competitive and dynamic environment
+ Required to effectively present information in a one-on-one and small group setting to customers, clients, and colleagues
TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.
This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 8:30am- 5:30pm CST.
REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI,
Cellular connections are NOT acceptable .
+ Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
Anticipated hourly range: $21.50 per hour - $30.65 per hour
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
Application window anticipated to close: 12/13/2024 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)
Source : Cardinal Health
