Sr. Corporate Office Services Coordinator - Tricon Solutions

Position: Sr. Corporate Office Services Coordinator

Location: Universal City, CA

Reports to:Manager – Corporate Office Services

Under the general direction of the Manager, the Sr. Corporate Office Services Coordinator is responsible for the coordination and completion of projects for Office Spaces. Provides superior concierge service to effectively manage office demands in a fast-paced environment. Maintains excellent client-facing written and verbal skills.

Responsibilities

• Work in collaboration with Facilities, IT, Telecom and Business Unit Representatives to coordinate all Moves
• Update and maintain p-line drawings, space data, and occupancy data based on move information and project information provided by the client
• Assist with fostering & building vendor/internal department relationships to effectively fulfill client expectations while ensuring company policy and procedures are followed
• Outside vendor communication, scheduling, and thorough documentation of punch list items
• Work with supporting teams to troubleshoot issues that arise and maintain constant communication throughout the process
• Interface with IT and Telecom to set up work areas with required equipment
• Working closely with building management, security, and cleaning crews to maintain a safe and comfortable work environment
• Daily interaction with work ticketing systems
• Compile and deliver capacity and occupancy information for proper reporting
• Manage Zone Maintenance areas to identify and resolve maintenance issues. Ensure information is entered into a work order to track progress and report on results
• Flexible to assist with special projects as needed
• Update and distribute monthly reports and various notifications as needed
• Scout office space with the customer to understand tenant requirements and assess building conditions prior to occupancy
• Process office maintenance requests for paint, carpet cleaning, plumbing issues, electrical issues, HVAC, janitorial, and pest control
• Schedule furniture deliveries, removals, or office rearranging per client requests

Qualifications

• Two plus years of customer service, facilities, or client facing experience
• Experience working in Archibus
• Strong Proficient with Microsoft Excel, Outlook, Adobe, work order management systems
• Strong written and verbal communications skills to interact and engage with demanding clients
• Ability to make tough, informed decisions quickly to keep projects on track, using good judgement and accountability
• Customer-focused with excellent customer service skills and a "can-do" attitude
• Ability to maintain professionalism at all times
• A high output self-starter with the ability to handle multiple projects simultaneously
• Exceptional attention to detail, critical thinking, as well as the ability to see the big picture
• Ability to flex on demand to address competing priorities and handle multiple projects simultaneously while maintaining a pulse on incoming items

What Could Set You Apart…

• General knowledge of Archibus is a must, and CAFM experience is a plus.
• BA/BS degree from an accredited college or university, or equivalent
• Familiarity working in a studio operations environment
• Familiarity with studio production needs and requirements
• Three plus years of experience in customer service or facilities

Notes from Hiring Manager

• This role require knowledge in Archibus and/or Space Data.
• Must have positive attitude, able be to lift 25lb and required physical component.
• Will be in person interview.