SR Cross Cloud Salesforce Admin - Lumen Solutions Group, Inc.

Position Title: Senior Cross-Cloud Salesforce Administrator

Overview: The Senior Cross-Cloud Salesforce Administrator will oversee, configure, and enhance various Salesforce platforms to ensure seamless performance and integration. This role focuses on managing user access, implementing data integrity practices, optimizing system integrations, and supporting cross-functional teams through Salesforce’s diverse cloud capabilities.

Key Responsibilities:

• User and Access Management: Administer user accounts, licenses, and permissions across Sales, Service, Marketing, and Case Management Clouds, tailoring configurations to the unique requirements of each cloud environment.
• Data Quality and Integrity: Oversee Data Cloud platform operations, maintaining data accuracy and implementing cleansing processes specific to each cloud.
• Integration Management: Manage data ingestion and ensure performance across segments, data models, and Salesforce objects; implement identity resolution settings.
• Reports and Dashboards: Build and maintain reports and dashboards, providing insights into sales and marketing performance.
• Campaign and Deployment Management: Utilize Copado for deployment, version control, testing, and compliance in Salesforce Marketing Cloud and across sandboxes, ensuring successful marketing campaigns and system configurations.
• Marketing Automation: Implement personalization and customer journey mapping strategies, including segmentation, web campaigns, and automation principles.
• Security and Compliance: Maintain extensive knowledge of Salesforce security and data management protocols, including the creation of license usage reports.
• Workflow and Automation Design: Design complex workflows and automation processes, resolving any technical issues that arise.
• Collaboration and Communication: Work closely with stakeholders, providing technical support and updates regarding platform functionalities.

Qualifications:

• 8+ years as an architect within a mid-to-large organization, leading Salesforce initiatives.
• 4-6 years of hands-on experience as a Salesforce developer/architect, demonstrating success in delivering complex projects.
• Strong background in enterprise architecture, specifically in integration technologies, single sign-on, and data management.

Preferred Knowledge and Skills:

• Expertise in Salesforce functionalities across Service Cloud, Community Cloud, Marketing Cloud, Sales Cloud, Force.com, and Data Cloud.
• Advanced skills in Role-Based Access Control, Permission Sets, Lightning UX, Flow Designer, and Platform Events.
• Experience with Salesforce DX, Visualforce, Apex, SOQL/SOSL, and Einstein Analytics.

Certifications:

• SFDC Certified Administrator
• SFDC Certified Advanced Administrator
• Salesforce Community Cloud Consultant
• Salesforce Data Cloud Certification
• Salesforce Marketing Cloud Certification
• SFDC Certified Platform Developer