Sr. Customer Concierge - R&R Human Resources Solutions

Cook’s Direct, Inc., located in Woodridge, Illinois, is a distributor and the reselling leader of commercial kitchen supplies and equipment for large volume foodservice operations. Our employees strive to provide the best products and most knowledgeable response to our customers.

We are seeking a detail-oriented, energetic individual, who will be responsible for assisting institutional sales with quotes, orders, bids, customer inquiries and problem resolution. This position also supports the project team and education team.

RESPONSIBILITIES

• Support segment specific customer accounts
• Initiate quote requests to manufacturers and manufacturer reps
• Process orders and quotes (MS BC & AutoQuotes) 
• General customer quote/order follow up, as needed
• Assist specific territory SR’s and/or manager with customer follow-up as required
• Update customer records in Business Central & CRM
• Manage relevant inbound calls promptly and make outbound calls as needed
• Add value to the customer and company by cross-selling and up-selling appropriate products
• With discretion and independent judgment, solve customer issues quickly and effectively
• Attend in-house training opportunities to assist in learning the industry

QUALIFICATIONS AND SKILLS

• Thorough understanding of customer relations, operations, and sales
• Ability to diagnose customer problems and prescribe effective solutions
• Conscientious, organized, detail and result oriented
• Proficient in Microsoft Office Products such as Word, Excel, and Outlook
• Excellent written and verbal skills
• Clear and pleasant phone voice using appropriate diction
• Compose business letters, e-mails, and quotations free from errors
• Have basic math skills

BENEFITS

• Cook’s Direct offers competitive salaries 
• Health, Dental and Vision benefits package
• 401(k) 
• Bonus program

Cook’s Direct Inc. provides a competitive compensation package, a great working environment, work from home option on Monday and Friday and a full line of competitive benefits including medical, dental, life, AD&D, LTD, 401(k), and vacation time.   If you are interested, so are we.  Please apply!

Cooks Direct is committed to creating a diverse environment and is proud to provide equal employment opportunities in all employment practices. We will honor your experiences, perspectives, and unique identity.

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