Sr Customer Service Rep - Lincare

This employee supervises all Customer Service functions of order entry while abiding by the procedures set forth by management.

Job Responsibilities:

      • Assists the Customer Service Supervisor in the supervision of all Customer Service Personnel

      • Actively participates in the training of all Customer Service personnel including new hires

      • Monitors the flow of orders to and from the Customer Service Department

      • Deletes, correct, or re-enters patient orders as deemed necessary

      • Monitors phone calls to confirm the proper telephone techniques used by Customer Service Personnel

      • Read and analyze documents such as patient orders

      • Comprehend pharmacy prescription terminology

      • Effectively communicate with co-workers and patients alike

      • Help with the training of employees

      • Calculate figures and amounts in reference to frequency and doses dispensed

      • Apply common sense understanding to carry out oral and written instructions

      • Fairly reprimand and verbally discipline employees in accordance to approved procedures

Education and Experience:

      • High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience

      • Computer entry experience necessary

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled