Sr Customer Service Representative - SURESTAFF

CSR - Direct Hire - Romeoville, IL - First Shift -up to $26/hr
The successful candidate will be responsible for providing hands-on customer service experience with a customer-centric approach! Providing exceptional customer service at all times and in all situations. The incumbent will also be responsible for responding to general product questions from both our partners and our customers. Must demonstrate a sense of urgency and accountability in responding to customer needs and requests for service and assistance. This position serves as a liaison between the business unit, the sales organization, and our customers across the various markets we serve.
 DUTIES & RESPONSIBILITIES:

• Main point of contact for our customer escalation situations
• Prepare orders and answer customer and sales inquiries inclusive of; shipping/delivery dates, order changes/cancellations, etc.
• Interact with customers and internal departments to confirm customer requirements, obtain quotes, and regulatory documents, and request part numbers to ensure customer satisfaction
• Serve as the liaison between the business, the sales organization, and our customer(s)
• Accept and enter service calls; and notify technicians of customers’ needs
• Submits paperwork to manufacturing and sales to obtain correct work and price estimates
• Review customer stock inventory to ensure product levels are maintained
• Maintain records of releases and provides customer-specific reports
• Perform various clerical work such as data entry and filing
• Perform all duties safely following company policies and procedures
• Always maintains a professional demeanor
• Professionally resolves customer complaints and enters them into Oracle and ETQ systems
• Ability to work well both independently with minimal supervision as well as in a collaborative team environment.
• Will analyze, establish, and recommend customer-centric solutions with a professional demeanor, tact, and an ability to always maintain positive relationships with both our internal/external customers.
• Flexibility to work overtime when needed to meet business demands
• Perform other duties as assigned.
• Obtain and process customer orders
• Manage customer expectations by clearly communicating our commitments.
• Problem resolution including order management, as well as process improvement recommendations to Operations that drive production schedules to meet customer needs
• Effectively multi-task and manage a high volume of email and incoming calls

 QUALIFICATION:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed above are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. EDUCATION AND/OR EXPERIENCE:

• Associate degree (A. A.) or equivalent from two-year college; or one to three years related experience and/or training; or equivalent combination of education and experience environment required.
• Solid working knowledge of Microsoft Office Suite
• Knowledge of Oracle, Microsoft D365, or other ERP & business system software.
• Excellent, verbal, written, and interpersonal communication skills.
• Excellent critical thinking skills to analyze and solve problems and provide customer-centric results.
•  Diligent and detail-oriented.
• Ability to manage competing priorities, shift gears to react to urgent scenarios, and meet daily commitments