Sr. Customer Service Representative - Amphenol Alden Products Company

Join Amphenol Alden and Make a Difference in Patient Care Worldwide!

At Amphenol Alden, we're dedicated to providing critical support to patients globally. Every device we assist in manufacturing directly impacts someone's loved one, a responsibility we hold with utmost seriousness. With roots as a family business over 80 years ago, we maintain a dynamic, entrepreneurial spirit, even now as part of a global corporation.

Recognizing that our employees are the cornerstone of our future, we prioritize exceptional benefits, competitive compensation, work/life balance, and career development. 

Due to our continuous expansion, we're seeking talented individuals to strengthen our team. We currently have an exciting opportunity for a Senior Customer Service Representative at our current Brockton, MA location which will be moving to a more modern facility located in Stoughton MA by year end.

Essential Functions:

• Maintain ownership of all client communication and service responsibilities.
• Develop new relationships as key accounts.
• Provide dedicated and complete customer service supporting new sales.
• Process quotes, place orders, expedite backorders, and maintain customer portals. 
• Track customer interactions and ensure schedules are met. 
• Analyze and present data on sales, trends and customers as needed. 
• Coordinate to deliver quality customer experience to accounts assigned. 

Skills/Qualifications Needed:

• Proficiency in Microsoft Office and ERP systems.
• Excellent verbal and written communication skills.
• Excellent organizational abilities, attention to detail, and multitasking capabilities.
• Business acumen with experience in technical product sales.
• Minimum 5 years of customer service experience in a manufacturing-related industry.

Desired Skills:

• Understanding of key business metrics and ability to report on metrics.
• Bachelor's degree preferred but not required. 
• Available for occasional business travel when needed. 
• Bilingual, Spanish a plus. 

What We Offer:

• An opportunity to join a growing team dedicated to making a difference.
• Competitive salary, bonus, and comprehensive benefits program, including medical, dental, vision, short and long-term disability, 401(K), PTO, HSA, FSA, employee discounts, life insurance, and employee activities.

Join us at Amphenol Alden and contribute to our legacy of excellence in patient care. Apply now to be part of a company where your skills and dedication make a meaningful impact every day!

Amphenol Alden Products is an Equal Opportunity Employer

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