Sr. Digital Program Manager - Content Publishing Operations, Prime Video - Amazon

Description How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply chain at a remarkable speed to accelerate our market position and global reach. If this sounds interesting, come build the future of streaming entertainment with us! Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do. We are searching for a Sr. Digital Program Manager - Content Publishing Operations who can lead a strategic improvement program, be passionate about processes and innovation, and navigate in a complex environment with both business and technical aspects. This role demands a high capacity to Learn and Be Curious, Invent and Simplify, Bias for Action, and Deliver Results as we need to be continually adapting to the fast-moving environment and push to drive efficiency and simplification for global customers. In this role, you will have the opportunity to work with various stakeholders, including global cross-functional teams within Amazon, external executive teams, and technical teams from both sides. The successful candidate will need to be entrepreneurial, wear many hats and work in a fast-paced, dynamic, and highly collaborative environment. If this sounds intriguing, please consider this role on the Digital Supply Chain Design Team. Key job responsibilities - Be the subject matter expert of your assigned program - Define program value propositions, advantages, and limitations - Be the liaison between various technical, business, and development teams to drive both proactive and reactive customer experiences solutions - Own and support global cross-team coordination, project management, and be able to swiftly prioritize and multi task based on severity level and strong business judgement - Identify and investigate data to isolate issues, develop solutions, and prioritize opportunities for servicing partner teams - Have a passion for continuously improving the customer experience - Be a creative problem solver who always thinks critically about next steps - Possess flexibility and have a track record of delivering results in a fast-paced and highly ambiguous work environment About the team Our mission is to make available to Prime Video customers the largest and highest quality, and most enriched catalog of video content anywhere in the world. We aim to create a friction-free self-service delivery experience that meets the needs of all studio partners regardless of size, budget, location, language, or technical capability. By doing so, we remove distribution limitations and level the playing field across studios, so every title is available to every customer worldwide and the best content wins. Basic Qualifications - 6+ years of professional experience in Supply Chain, Program Management, Product Management, or a related field - Experience leading cross-functional teams to deliver products and projects on tight deadlines - Experience coordinating complex program development cycles - Experience managing, analyzing, presenting, and communicating relevant results to senior management - Experience using Excel, in addition to a Bachelor's degree or 3+ years of equivalent professional experience Preferred Qualifications - Experience in the Digital Supply Chain, Program Management or Product Management with large global organizations - Experience learning unfamiliar systems and tools and quickly developing expertise - Demonstrated ability to work cross-functionally with engineering, design, and marketing/business counterparts to deliver online products/services - Advanced ability to draw insights from data and clearly communicate them (verbal/written) to the stakeholders and executives as required - Advanced skills and experience with Excel and Access, including standard formulas and data visualization - Ability to understand customers and their behavior in order to drive new feature development - Must be able to think creatively, deal with ambiguity, and manage changing and competing priorities - Exceptional interpersonal and communication skills, including strong writing and speaking skills to effectively communicate with both business and technical teams - Strong attention to detail, end-to-end ownership, and driving results - Be self-driven, and show ability to deliver on ambiguous projects with incomplete or imperfect data - Master's degree Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $245,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.